Customer Support Specialist

Position: Customer Support Specialist (917)
ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

ABC Supply, is looking for a Customer Support Specialist to join the Beloit Team.

We know you’re going to love it here! ABC Supply has an outstanding culture, and the employee experience is fantastic! This position is a fast paced, cross-functional support role. The ideal candidate possesses a strong understanding of accounting principles, meticulous attention to detail and the capability to identify and address customer concerns effectively and efficiently.

What You’ll Do:

Responsible for handling routine customer service inquiries via phone, chat, and email

Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed

Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer

Accepts and processes customer payments

Offer guidance on processes and troubleshoot common questions on programs and systems used Essential

Qualifications:

1-2 years Help Desk or Customer Service experience

Excellent Customer Service skills are required

Self-Motivated Time Management Skills Detail orientated & thorough

Great Organization and Research Skills

Experience with accepting large volumes of incoming calls and emails

Benefits may include:

Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested

Employer paid employee assistance program

Employer paid short term and long-term disability

Employer paid life insurance

Flex spending

Paid vacation

Paid sick days

Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.
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