Customer Support Specialist

ABC Supply is looking for a Customer Support Specialist to join the Beloit Team.

This position is a fast paced, cross-functional support role.

• Responsible for handling routine customer service inquiries via phone, chat, and email
• Must have excellent written/verbal communication and problem-solving skills, as well as being comfortable with multi-tasking as needed
• Research and communicate findings of customer payments, short pays and cash application details to the proper department and/or customer
• Accepts and processes customer payments
• Offer guidance on processes and troubleshoot common questions on programs and systems used

• 1-2 years Help Desk or Customer Service experience
• Excellent Customer Service skills are required
• Self-Motivated
• Time Management Skills
• Detail oriented & thorough
• Great Organization and Research Skills
• Experience with accepting large volumes of incoming calls and emails

• Health, dental, and vision coverage - eligible after 60 days, low out of pocket
• 401(k) with generous company match - eligible after 60 days, immediately vested
• Employer paid employee assistance program
• Employer paid short term and long-term disability
• Employer paid life insurance
• Flex spending
• Paid vacation
• Paid sick days
• Paid holidays

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.