Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Beloit, Wisconsin. This long-term contract opportunity is ideal for someone who enjoys helping people, managing high-volume customer interactions, and ensuring accurate order processing. The person in this role will serve as a key point of contact for callers while delivering attentive service and maintaining organized records.

Responsibilities:

• Respond to incoming customer calls with empathy and clear communication.
• Assist individuals with questions, service requests, and general support needs in a call center environment.
• Enter orders and update customer information accurately within internal systems.
• Handle both inbound and outbound calls to provide follow-up, resolve concerns, and confirm details as needed.
• Document customer interactions thoroughly to support service continuity and accurate recordkeeping.
• Coordinate with internal team members to address issues efficiently and ensure timely resolution.
• Maintain a consistent focus on service quality, responsiveness, and customer satisfaction.