Customer Operations Coordinator

Overview

Join the best radiopharmaceutical company in the world!

If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, North Star Medical Radioisotopes is the place to do it. North Star Medical Radioisotopes is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer.

At the forefront of North Star’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing. Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need. As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package.

The Customer Operations Coordinator supports customer order fulfillment through accurate data entry, order processing, documentation, and coordination with internal teams. This hourly, non-exempt role is responsible for entering and maintaining customer orders and related account information in company systems, monitoring order status, supporting follow-up on delivery and documentation needs, and helping ensure customer commitments are executed accurately and on time. While this position may communicate with customers regarding routine order, shipment, or documentation matters, it is not intended to serve as the primary customer relationship owner.

The Customer Operations Coordinator works closely with Commercial, Logistics, Accounting, Operations, and Quality teams to support efficient execution, timely communication, and a positive customer experience.

• Support customer inquiries related to orders, shipments, deliveries, invoices, documentation, and general account administration, escalating relationship or commercial matters to the appropriate primary contact.
• Accurately enter, process, verify, and maintain customer orders, purchase orders, delivery requirements, and customer account information within the company ERP system.
• Monitor order status and assist with routine updates regarding delivery schedules, delays, shipment information, and documentation needs for customers and internal stakeholders.
• Coordinate with Logistics, Operations, Commercial, Accounting, and Quality teams to support timely order fulfillment, accurate documentation, and resolution of routine order-related issues.
• Document, track, and communicate routine customer concerns, service requests, quality notifications, and product delivery issues in accordance with company procedures, escalating as appropriate.
• Support contract and purchase order administration by ensuring required documentation is received, processed, and maintained accurately.
• Maintain accurate customer records, order files, correspondence, and related documentation in accordance with company record retention requirements.
• Generate routine customer reports, order status reports, and other administrative reports as requested.
• Assist with customer account setup, customer onboarding documentation, and ongoing account maintenance activities as directed.
• Support continuous improvement initiatives by identifying recurring customer service issues and recommending process improvements.
• Develop working knowledge of company products, customer agreements, and business processes to effectively respond to customer inquiries.
• Demonstrate accuracy, responsiveness, professionalism, and the behaviors and core values that support North Star’s Mission.

After 3 months, you will:

• Develop a working knowledge of North Star products, customer agreements, order fulfillment processes, and internal business systems.
• Accurately enter and maintain customer orders, purchase orders, delivery requirements, and customer account information within the ERP system with minimal supervision.
• Build effective working…