Radiology Service Representative - Medical Imaging

Beloit Health System is looking to add a Radiology Service Representative to our Team!

• Shift: 1st
• Schedule:
  
  7:00 am - 7:00 pm (8 hour shifts within this timeframe)
• Hours per week: 24
• Benefits Status:
  Eligible
• Department: BMH Imaging Administration

The Radiology Service Representative greets all patients, visitors, and vendors. Schedules Medical Imaging appointments for all modalities and pre‑registers correct encounters. Checks in scheduled appointments and activates Medical Imaging orders. Obtains and imports images from other facilities for continuing care. Reschedules and readjusts department schedules as needed. Maintains imaging records, sending out PACS images. Sending and receiving images via CD or PAC’s.

Coordinating Mammography paperwork and follow up to assure dictation. Assists patients, family members and vendors. Assists imaging technologists with patient care which can include patient transportation and attending invasive procedures.

• Greets patients and family members courteously.
• Answers incoming phone lines promptly and courteously.
• Accurately records pertinent information when scheduling appointments and taking messages.
• Handles and screens phone calls, receives faxes and facilitates communication with staff and Radiologists.
• Directs patients to the correct waiting area.
• Completes all patient forms thoroughly and accurately. Obtains all necessary signatures on forms.
• Refers patient questions regarding insurance, billing, patient accounts, payments, and record transfer to the proper department.
• Verifies prior authorization before scheduling any advanced medical imaging exams.
• Demonstrates ability to navigate and perform functions accurately and efficiently with the computer software applicable to the Medical Imaging Department and its modalities.
• Helps family members with any questions regarding family member having a procedure and directs them to different areas of the hospital.
• Exhibits accuracy and thoroughness in the preregistration process and recording the prior authorization status, number and approval dates to ensure this post on downstream systems correctly.
• Schedules appointments according to the Medical Imaging Department's guidelines and uses all options in an accommodating manner.
• Attends to modality directives in relation to work‑ins, cancellations, rescheduling, and confirming appointments as directed.
• Participates in opening and closing responsibilities and works Saturdays as needed on a rotational basis.
• Interacts in a positive, responsible, and cooperative manner with patients, families, physicians, coworkers, managers, and director.
• Receives messages through the scheduling pool group via soft talk for possible patient appointment cancellations. Calls patient to verify cancellation or reschedules of Medical Imaging appointment.
• Receives messages through the radiology file room pool group to communicate with providers and staff regarding prior authorization, orders and patient follow‑up.
• Completes and helps with record transfer requests accurately and/or coordinates record transfer personnel with patients as necessary.
• Assists with coordinating STAT add‑on exams by working with the technologist, verifying pre‑certification, and contacting patient.
• Portrays a positive image for the Beloit Health System by dressing appropriately for the position. Wears photo  proper identification by others.
• Maintains a safe work environment for self and others. Attends safety training sessions and adheres to the Beloit Health System OSHA safety requirements.
• Ensures security of PHI. Maintains confidentiality of all patient and employee information and records, Beloit Health System financial information and business practices. Handles problems independently and with sound judgement.
• Ability to work in multiple locations.
• Schedules designated procedures and recall Mammography patients.
• Interacts with other departments such as registration and ER in a positive and timely manner.
• Mails out appointment reminders prior to patient arriving.
• Directs dissatisfied customers to Manager or Director, as necessary.
• Performs a variety of clerical duties, such as ordering supplies and operating computer.
• Troubleshoots and/or…