Radiology Service Representative

Beloit Health System is looking to add a Radiology Service Representative to our Team!

• Shift: 1st
• Schedule: 7:30 am
  -5:30 pm
• Hours per week: 24 or 32
• Benefits Status: Eligible
• Department: Imaging Administration

The Radiology Service Representative performs various clerical functions to support patient care in all modalities of the Imaging Department

• Accurately records pertinent information when scheduling appointments and taking messages.
• Handles and screens phone calls, receives faxes and facilitates communication with staff and Radiologists.
• Directs patients to the correct waiting area.
• Completes all patient forms thoroughly and accurately. Obtains all necessary signatures on forms.
• Refers patient questions regarding insurance, billing, patient accounts, payments, and record transfer to the proper department.
• Verifies prior authorization before scheduling any advanced medical imaging exams.
• Demonstrates the ability to navigate and perform functions accurately and efficiently with the computer software applicable to the Medical Imaging Department and its modalities.
• Help family members with any questions regarding family member having a procedure Direct them to different areas Of the hospital.
• Schedule's appointments according to the Medical Imaging Department's guidelines and uses all options in an accommodating manner.
• Participates in opening and closing responsibilities and works Saturdays as needed on a rotational basis.
• Interacts in a positive, responsible, and cooperative manner with patients, families, physicians, coworkers, managers, and director.
• Receives messages through via various media and handles appropriately
• Completes and helps with record transfer requests accurately and/or coordinates record transfer personnel with patients as necessary.
• Ensures security of PHI. Maintains confidentiality of all patient and employee information and records, Beloit Health System financial information and business practices Handles problems independently and with sound judgement.
• Troubleshoots and/or problem-solves issues.
• Importing CD's and modifying demographic information to match RIS
• Scan documents into PACS
• Activate orders for outpatient services in the Medical Imaging area

• High school graduate or equivalent required
• Basic computer skills including keyboarding
• Excellent organizational, verbal communication, and interpersonal relation skills to be utilized with coworkers, patients, and the public Ability to prioritize and multitask work
• Ability to work in a fast-paced environment while keeping information private and confidential
• Ability to learn various prep information and exam compatibility.
• Reporting Relationship:
  Medical Imaging PACS Analyst, Medical Imaging Clinical Manager and Department Director