IT ServiceNow Platform Engineer, Senior

Position: IT ServiceNow Platform Engineer, Senior (952)
ABC Supply is North America's largest wholesale distributor of exterior and interior building products.

ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.

Summary:

In this senior role within IT Operations, you will lead the governance, maintenance, and continuous improvement of the Service Now Configuration Management Database (CMDB), ensuring data accuracy, completeness, and currency aligned to the Common Service Data Model (CSDM). You will oversee Service Now Discovery and CMDB processes, establish standards and controls, and work closely with IT Operations teams, Enterprise Architecture, other IT departments, and business stakeholders across the enterprise to drive consistent adoption, data ownership, and trust in configuration data that supports effective ITSM and operational decision‑making.

Essential Duties and Responsibilities:

* Own the enterprise CMDB roadmap, including data model design, class structure, and relationship standards aligned to Service Now CSDM.

* Develop the CMDB solutions that represent real operational and business dependencies, not just discovered infrastructure; ensure Operational Sustainability.

* Define what CMDB data is essential vs. optional, enforcing disciplined modeling to prevent CI sprawl and low‑value data collection.

* Lead and manage the Asset and Configuration Management responsibilities, design, deploy, and manage CMDB data management tools including Discovery and Service Mapping solutions for both on-premises and cloud resources.

* Establish and enforce CMDB governance, including ownership models, certification standards, lifecycle controls, and audit readiness. Implement processes, procedures and policies to ensure the CMDB Correct, Complete and Current (3 C's)

* Define, create, and monitor CMDB health reports, dashboards, and other reports.

* Define and monitor CMDB health KPIs (completeness, correctness, compliance, and currency) and hold stakeholders accountable.

* Serve as the escalation point involving potential troubleshooting and problem resolution assistance.

* Design and manage CMDB and Asset data integrations with other data sources using import sets, transform maps, API integrations, and the Identification and Reconciliation Engine.

* Develop, document, implement, and maintain CMDB governance processes, procedures, and policies.

* Continually drive improvement in the configuration management process.

Qualifications:

* A bachelor's degree in computer sciences, business administration, or a relevant field.

* 5+ years of experience with Service Now's ITOM and ITAM solutions, including CMDB, Discovery and Asset Management capabilities, as well as working knowledge of ITIL Infrastructure and application onboarding and offboarding processes and how the CMDB can be integrated in those processes.

* Experience working with fast-paced, high-growth organizations preferred.

* ITIL certification, PMP, Agile Certification, or equivalent experience will be a plus.

* Strong leadership and organizational skills.

* Considerable experience with relationship management and interpersonal business development.

* General understanding of all aspects of infrastructure devices (i.e., server, network device, network protocols, application technologies, operating systems basics)

* Understanding hardware and software asset management practices and how those processes integrate and synchronize with the CMDB.

Benefits may include:

* Health, dental, and vision coverage - eligible after 60 days, low out of pocket

* 401(k) with generous company match - eligible after 60 days, immediately vested

* Employer paid employee assistance program

* Employer paid short term and long-term disability

* Employer paid life insurance

* Flex spending

* Paid vacation

* Paid sick days

* Paid holidays

Salary Information: $120K - $140K based on experience

Equal Opportunity Employer / Drug Free Workplace

ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.