Desktop Support

Service Desk Analyst

* Location:

* Beloit, WI

* Schedule:

* Monday-Friday, 7:00 AM-4:00 PM or 8:00 AM-5:00 PM

* Contract Length:
* Through End of Year (Approximately 4 Months) with

Potential Extension and Contract-to-Hire Opportunity

* Pay Rate:* $20

Our client is seeking Service Desk Analysts to join their IT Support team and help address a growing backlog of support requests. This role is ideal for recent graduates looking to start their IT career or candidates with prior help desk/service desk experience. The team is looking for reliable, customer-focused

professionals who can think critically, follow established processes, and provide quality technical support beyond simply reading from a script.

• Onsite:
  Monday, Tuesday, Thursday
• Remote:
  Wednesday, Friday

* 100% remote may be considered for strong candidates if local talent is limited.

* During training, candidates will be expected to work onsite 5 days per week.

• Provide Tier 1 technical support via phone.
• Troubleshoot and resolve a variety of end-user technology issues.
• Escalate issues and collaborate with Tier 2 support teams when necessary.
• Reset Active Directory passwords and assist with account support.
• Troubleshoot printer issues and connectivity problems.
• Investigate basic network-related issues, including switch outages.
• Support desktop, laptop, and general PC troubleshooting.
• Document resolutions and create knowledge base articles when solutions are not already documented.
• Deliver excellent customer service while handling a high volume of support requests.

• Strong troubleshooting and problem-solving skills.
• Ability to work in a fast-paced support environment.
• Excellent communication and customer service skills.
• Reliable attendance and strong work ethic.
• Ability to follow procedures while also thinking independently.
• Basic understanding of IT support concepts and technologies.

• Help Desk or Service Desk experience.
• Experience with:
• Active Directory
• Windows troubleshooting
• Printer support
• Basic networking concepts

• IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field.

• Current Service Desk Team Size: 21
• This hiring effort will add 2 additional resources to support increased workload.
• High-volume phone support environment.
• Average call volume: 80-100 calls per day.
• Average call duration: 2-3 minutes.

• Comprehensive onboarding and training program.
• Training period is approximately 4-6 weeks.
• Candidates are typically contributing independently within 2-3 weeks.

This is a Contract position based out of Beloit, WI.

The pay range for this position is $19.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Beloit,WI.

This position is anticipated to close on Aug 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.