Account Manager

Spray-Tek is an industry leader in specialty ingredient processing and advanced microencapsulation technologies. Since 1981, we have partnered with brands across various industries, including consumer products, food, and nutraceuticals. Our scalable solutions ensure the protection, controlled release, and extended longevity of fragrances and other ingredients. Operating from three GMP-certified facilities, our services range from spray drying to fully integrated supply-chain support.

With precision and innovation, our commitment is to enhance the performance and value of our clients' products globally.

Our Sales function is a driving force behind the Spray-Tek business with a central role to play in realizing our growth potential.

Sales Account Manager, reporting to our Chief Commercial Officer, will be responsible and have experience in establishing and maintaining customer relationships with assigned key customers through daily interaction to communicate pricing, product availability, and order management. In this role, you will help identify and contact prospective customers and build relationships and contribute to the assessment of customer needs and suggest appropriate products, services and solutions that maximize product revenue and improves profitability.

Key responsibilities:

• Responsible for driving account penetration, expanding the relationship cross functionally and using those relationships to drive results;
• Manage key customer relationships and negotiate customer agreements that deliver against our annual operating plans;
• Develop and execute account plans focused on growth strategy and manage the opportunity pipeline;
• Monitor any variances and work closely with management, production planning and internal operations team to improve overall customer satisfaction;
• Capable of near- and long-term complex forecasting and account planning.
• Communicate with management by providing regular CRM updates via Call / Activity Reports, Sales Opportunities, Contracting Progress, Updated Account Information and Contract Information; participating in campaigns and proactive lead management, etc;
• Attend and contribute at sales meetings and conference calls;
• Work cross functionally to ensure customer performance goals are met.

Essential to do the role:

• Experienced account management/relationship management resulting in professional maturity around negotiation, track record of success, identifying opportunities, forecast capability, well versed in account planning, strong understanding of strategy and execution with consideration of the big picture;
• Previous experience sales or customer facing role within the Food or Dairy industry;
• Demonstrated ability to navigate a highly matrixes environment;
• Visible leader both internally and externally with demonstrated organizational savvy;
• Near and long-term complex forecast capability and account planning;
• Strong strategy comprehension and big picture execution;
• Demonstrated ability to communicate customer needs and market insights to internal departments;
• Outstanding communications, presentation, and interpersonal skills;
• Highly organized, with the ability to effectively manage multiple projects and initiatives simultaneously;
• Willingness to travel based on business needs.
• Bachelor's degree is required, preferably in Business Administration, Marketing, Agricultural Economics, Food Science, Chemistry, or related area of study;
• 2+ years of experience within food or dairy production (preferably food ingredient) experience.