Customer Service Rep
Listed on 2026-07-01
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Meet the Smart Safety Company
At Safe Fleet, our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.
We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?
Position Requirements and Objectives:
The ideal candidate for this busy role is a
Customer Service Perfectionist
, a fast learner who excels at people, systems and technicality - someone who focuses on the small details because they know how much they count! This is the answer seat, the hub of all things order, sales and follow-up related. This important role knows it all!
Essential Duties and Responsibilities:
- Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products.
- Communicates with all individuals whose involvement impacts customer communications.
- Track shipment status of customer orders.
- Represents the company in handling and resolving customer complaints.
- Assimilates customer instructions and writes customer orders.
- Gathers customer credit information and provide to the Assistant Controller.
- Follow up on literature requests from potential customers.
- Updates customer records.
- Prepares and sends quotes and provides written proposals to customers and potential customers.
- Handles customer special price requests and special design requests.
- Obtains pertinent information from customers for fabrication of shop drawings and product.
- Issues credits, sends order acknowledgements and composes letters to customers and potential customers.
- Maintain record of order activity tracking for larger accounts when required.
- Other duties as assigned.
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