Vehicle Inspection Manager

Job Description

Schedule: Monday-Friday, 7am-4pm or as business needs (Must be available to work weekends if needed)

About Us

ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

The Vehicle Inspection Manager is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager.

Responsibilities

• Act as the at-auction point person for vehicle inspections
• Influence and lead others as a people, customer, and business manager
• Support financial growth by participating in financial statement review
• Develop strong partnerships with corporate teams to implement and ensure compliance with all company initiatives, policies, and procedures

• Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
• Engage with customers and employees in a transparent, reliable, and positive manner
• Demonstrate knowledge of products and services and maximize our technology
• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed

• Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA).
• Responsible for driving operational performance of the inspection team.
• Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within the designated region.
• Directly responsible for coordinating
  
  Vehicle Inspectors to complete tasks as directed by management.

• Directly responsible for developing teams capable of delivering exceptional inspection services. Oversee the direct efforts to train, motivate, coach, counsel, and mentor Vehicle Inspectors, including conducting performance management activities.
• Perform coaching with direct reports regularly.
• Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources.
• Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees. Maintain a good flow of communication.
• Evaluate expenses, ensuring staffing levels are consistent with workloads and expenses are legitimate business purposes and in accordance with ADESA policies and standards.
• Conduct interviews and hire.
• Develop and maintain positive working relationships with inspection stakeholders.
• Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership.
• Participate in the validation and review of training programs.
• Assist the Operations group in budget preparation as related to volumes and headcount.
• Responsible for evaluation and suggesting procedural, informational and product improvements; follow through on the development of those improvements as directed.
• Other duties, as assigned

Skills and Attributes

• Strong verbal and written communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with internal partners and external customers
• Forward-thinking
• Detail oriented and consistent in the execution of job duties
• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive the best customer experience possible
• Ability to demonstrate professional behavior always

Qualifications

• High school diploma or equivalent required
• Inspection services/auction experience preferred
• Minimum 2 years of leadership/supervisory experience
• Excellent verbal and written communication skills
• Proven ability to multitask while maintaining attention to detail
• Confidentiality and integrity while handling…