Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic's patient flow and serving as the primary contact for patients at the Bell County Jail in Belton, TX. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

• Referral Management & Tracking
  - Manages referrals from provider order through appointment completion, including timely scheduling with outside clinics and real-time, concise documentation of required data, while performing daily follow-up on all pending referrals to ensure accuracy and completion.
• Appointment Scheduling & Coordination
  - Responsible for scheduling all off-site and specialty appointments, coordinating with transport, confirming appointments weekly, and ensuring accurate, up-to-date scheduling without missed or duplicate entries, while communicating any changes or conflicts promptly.
• Telehealth Coordination
  - Responsible for offering telehealth when applicable, communication options with clinic offices, and accurately tracking whether services were offered, accepted, or declined.
• Communication with External Clinics
  - Serves as the primary contact for outside specialty clinics, maintaining professional communication, updating contact information, and ensuring timely completion of office manager contact collection.
• Documentation & Reporting
  - Maintains referral and scheduling spreadsheets in real time, ensuring documentation is concise, accurate, and limited to required data for reporting, audits, and operational review.
• Communication with Internal Team
  - Communicates with providers, nursing staff, and leadership regarding referral status, scheduling updates, and barriers to care, escalating concerns through the appropriate chain of command and providing timely updates on delay, cancellations, or other issues impacting patient care.
• Other Duties
  - Performs additional administrative duties as assigned, supports team operations, and contributes to workflow and process improvements to enhance overall clinic efficiency.

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Experience with referrals and appointment coordination. Experience in correctional or clinical setting. Knowledge of EHR systems and tracking spreadsheets.

Resume / CV

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.