SF Customer Service Specialist - Metal Fabrication - Belton, TX

Position: SF - 221 - Customer Service Specialist - Metal Fabrication - Belton, TX
Customer Service Specialist (Onsite | TX)
Company Overview

A leading advanced manufacturing organization is building a state-of-the-art facility focused on producing high-performance materials used in aerospace and other demanding industries. This is part of a significant U.S. expansion, offering the opportunity to join a growing operation at an early stage and contribute to long-term success.
Position Summary

The Customer Service Specialist serves as a key point of contact for customers, supporting order processing, communication, and issue resolution within a fast-paced, order-driven manufacturing environment. This role works closely with internal teams including sales, production, and shipping to ensure accurate order fulfillment and a high level of customer satisfaction.
Key Responsibilities

• Serve as the primary contact for customer inquiries via phone and email
• Process and manage customer orders with accuracy using internal systems (ERP/CRM)
• Provide order updates, delivery timelines, and general product/service support
• Coordinate with cross-functional teams (sales, operations, production, shipping) to meet customer requirements
• Identify and resolve customer issues; escalate complex concerns as needed
• Maintain accurate records of customer interactions, orders, and documentation
• Support the sales team with administrative follow-up and customer communication
• Meet service level expectations for response time, accuracy, and professionalism
• Contribute to process improvements within customer service workflows

Required Qualifications

• 2+ years of customer service or administrative experience in a professional environment
• Strong communication skills (written and verbal)
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced setting
• Proficiency with Microsoft Office (Excel, Outlook, Word)
• Customer-focused mindset with strong problem-solving ability

Preferred Qualifications

• Experience in manufacturing, metals, industrial, or distribution environments
• Experience with ERP systems (SAP, Oracle, or similar) for order entry and tracking
• Background supporting B2B customers
• Experience coordinating across internal departments such as operations, production, or logistics
• Strong organizational skills with the ability to manage multiple customer accounts

Work Environment

• Onsite role in TX
• Office-based with occasional exposure to a manufacturing environment
• Standard business hours with flexibility during peak production periods
• Must be able to follow all safety and PPE requirements when entering production areas

Thank you,

Ahbey Manuel
Division Director

(Direct Line)
Mon - Thur | 9am-6pm EST
Fridays | 9am-1pm EST

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