Technology Specialist at Belton School District - Level II

27 - Technology Specialist at Belton School District - Level II

• Full-time Technology Specialist
  - Level II. Salary range: $25.05/hour - $33.52/hour + full benefits, exempt.

Perform a variety of technical tasks and duties relating to the installation, diagnosis, repair and maintenance of all classroom technology, computer, and software components and applications. In conjunction, these tasks will be expected to be performed with a high level of social and intrapersonal skills as demonstrated through communication, teamwork, and collaboration. They will further be performed in a K-12 educational setting.

Job responsibilities may be required to be carried out in school buildings, offices, classrooms, labs and designated instructional/learning areas.

• Apply IT service management practices to improve incident, service request, problem, change, knowledge, and service-delivery processes.
• Coordinate the technology help desk and work-order system, including request intake, prioritization, assignment, queue monitoring, escalation, follow-up, documentation, and service metrics.
• Provide and coordinate escalated technical support, ensuring issues are appropriately owned, communicated, and resolved.
• Manage technology purchasing activities, including technology standards, quotes, requisitions, vendor coordination, receiving, warranty tracking, and purchasing documentation.
• Maintain accurate technology asset and supply inventories, including tagging, assignment, stock levels, audits, lifecycle status, and disposition.
• Plan and coordinate minor technology projects, including schedules, vendors, communication, documentation, implementation, and handoff to operations.
• Develop and maintain procedures, knowledge-base articles, standards, and operational documentation.
• Manage or assist with selected technology systems when aligned with existing knowledge, experience, and district needs.

This position will report directly to the District Technology Director.

The Belton School District is committed to building a culturally diverse educational environment. The Belton School District is especially interested in candidates who can contribute to the diversity and excellence of the academic community. Women, minorities, individuals with disabilities and veterans are encouraged to apply.