More jobs:
Service Writer
Job in
Belton, Bell County, Texas, 76513, USA
Listed on 2026-07-01
Listing for:
ASCO Equipment
Full Time
position Listed on 2026-07-01
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Service Writer
ASCO Equipment has a career opportunity for a Service Writer in Belton, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities:- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
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