Operations Manager

Operations Manager

At Lone Star Pediatric Dentistry & Braces, our Operations Manager keeps the practice running smoothly while creating a great experience for our patients, families, and team. This role leads the daily operations of the office, supports employees, helps the practice meet financial goals, and ensures excellent patient care.

• Bachelor's degree in Business or a related field preferred (or equivalent management experience)
• 5+ years of leadership or office management experience, preferably in healthcare or dental
• Strong communication and problem-solving skills
• Experience leading, coaching, and developing a team
• Organized, dependable, and able to manage multiple priorities
• Customer service and healthcare management experience is a plus

• Lead and support the daily operations of the practice
• Hire, onboard, train, and coach team members
• Create a positive, professional, and team-focused work environment
• Conduct staff meetings and performance reviews
• Help resolve employee concerns and workplace issues
• Ensure employees complete required training and maintain certifications
• Monitor office performance and help achieve patient satisfaction and financial goals
• Work closely with Human Resources, Marketing, Finance, and other departments
• Support billing and revenue cycle processes by ensuring documentation is complete
• Maintain compliance with company policies and state and federal regulations
• Promote a safe workplace and report safety incidents when needed
• Help improve office processes and identify opportunities for growth and efficiency

• Office setting

This job description outlines the primary responsibilities of the position but is not intended to include every duty. Responsibilities may change as business needs evolve.