IT Service Desk Lead: Drive SLA Excellence
Job in
Beltsville, Prince George's County, Maryland, 20705, USA
Listed on 2026-07-06
Listing for:
Legence Corp.
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Legence Corp. is seeking an IT Supervisor to lead its Service Desk team in Beltsville, Maryland. This role involves overseeing daily operations, managing a team of IT Support Specialists, and ensuring a high level of service delivery across multiple offices.
The ideal candidate will have over 5 years of IT support experience and be capable of driving process improvements, managing escalations, and fostering customer satisfaction within the team.
Excellent leadership, communication, and technical skills are essential, along with a Bachelor's degree in Information Technology.
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