Level II Linux Service Desk Technician

Level II Linux Service Desk Technician

TENAX Technologies is currently seeking a Level II Linux Service Desk Technician to provide technical support at Aberdeen Proving Ground, or at Beltsville, MD. The Linux Service Desk Technician will provide high-level service to end-users while troubleshooting advanced hardware, software, and network issues for the Army Research Lab, which operates 24/7/365. The ideal candidate must possess excellent customer service skills and the ability to effectively communicate technical information to non-technical users.

Key Responsibilities

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service at the Service Desk.
• Manage, coordinate, and implement software upgrades, patches on workstations.
• Integrate new hardware and software into existing infrastructure.
• Collaborate with other teams and team members to develop automation strategies and deployment processes.
• Develop, implement and maintain security controls and supporting documentation as required for risk management framework (RMF).
• Fault finding, analysis and of logging information for reporting of performance exceptions.
• Support security incident reporting, vulnerability assessments, and information assurance compliance scans.
• Maintain system evaluations and certifications.
• Facilitate the creation and maintenance of Identity and Device Management
• Provide platform administration for Linux based applications.
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment.
• Maintain best practices on managing systems and services across all environments.

Requirements

• Associate or bachelor's degree in a related field, or two years of general IT experience.
• Minimum of 1-2 years of experience in a technical support role, preferably in a helpdesk or service desk environment, with at least 1 year of experience with Linux.
• CompTIA Security+ or other IAT level II certification.
• Linux+, RHCSA, LPIC or equivalent Linux computing certificate is required.
• Demonstrated knowledge of Linux:
  Red Hat, CentOS, Debian, etc.
• Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
• Experience acquiring and installing software from different sources (ie: vendor tar files, repos)
• Identity and Device Management (ie: Active Directory, Kerberos, PAM, SSSD)
• Experience using Windows operating systems, Microsoft Office, and other productivity software.
• Knowledge of networking concepts (ie: VLANs & IPV6) and troubleshooting techniques.
• Strong customer service skills and ability to communicate technical information to non-technical users.
• Ability to work independently and in a team environment.
• Strong problem-solving skills.
• Nice to have:
  Familiarity with general virtualization concepts. Experience with Nutanix is preferred. Understanding of SElinux. Experience using Ansible or Puppet. Experience using Red Hat Satellite