Lead Product Manager - Service Enablement - Supply Chain

About the Role

We're looking for a Lead Product Manager to own the product experience for our Supply Chain stakeholders - a new and expanding domain within our enterprise service enablement ecosystem. You'll serve as the primary product partner for Supply Chain, delivering integrated capabilities across Service Now, Oracle, contract management systems, and any additional platforms required to support end-to-end supply chain operations.

This role operates at the intersection of enterprise operations and multi-platform product management. You'll spend the majority of your time embedded with Supply Chain stakeholders - understanding their workflows, processes, and policies - and translating those needs into well-scoped, prioritized capabilities that reduce manual effort, improve data visibility, and enable more scalable operations. You'll partner closely with platform owners, engineering teams, and business leaders across the organization to deliver outcomes that matter.

What You'll Do

Stakeholder Partnership & Discovery (75%)

• Serve as the dedicated product partner for Supply Chain - building trust, establishing deep domain knowledge, and becoming the go-to resource for capability planning
• Conduct ongoing discovery with Supply Chain stakeholders to surface pain points, map current-state processes, and identify high-value opportunities across procurement, vendor management, contract lifecycle, and operations
• Facilitate workshops, interviews, and process reviews to translate business needs into structured product requirements
• Develop and maintain a prioritized, stakeholder-aligned roadmap across Service Now, Oracle, contract management, and other enabling platforms
• Present roadmap, priorities, and tradeoffs to business leaders and executive stakeholders with clarity and confidence

Product Ownership & Delivery (25%)

• Define epics, features, and user stories that are implementation-ready - with clear acceptance criteria, scope boundaries, and dependency identification
• Partner with Product Owners and engineering teams to guide delivery across sprint cycles, release planning, and UAT
• Drive launch readiness including change management, training, and adoption support for Supply Chain end users
• Monitor post-launch performance, gather feedback, and iterate continuously to improve capability effectiveness
• Identify integration requirements across platforms (Service Now ↔ Oracle, contract systems, etc.) and partner with architects and engineers to define the right solutions

Platform & Domain Strategy

• Build a cohesive platform strategy for Supply Chain that spans multiple systems - ensuring capabilities work together rather than in silos
• Identify opportunities to standardize, consolidate, or automate workflows across procurement, sourcing, and vendor operations
• Stay current on Supply Chain technology trends, platform capabilities (Service Now SPM/Procurement, Oracle SCM), and contract lifecycle management best practices
• Represent Supply Chain product needs in cross-functional planning forums and enterprise architecture discussions

Qualifications

Required

• Bachelor's degree and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 18 years' experience in a related field
• 5+ years of product management experience in enterprise software, internal platforms, or business operations technology
• Demonstrated ability to manage products that span multiple platforms or systems of record
• Strong discovery and facilitation skills - comfortable leading structured conversations with business stakeholders to uncover needs and define requirements
• Experience working with or adjacent to Supply Chain, Procurement, Vendor Management, or Contract Lifecycle Management domains
• Ability to translate complex operational workflows into clear, actionable product requirements
• Proven success influencing without authority across technical teams, platform owners, and business stakeholders
• Familiarity with Agile delivery methods and experience writing epics, features, and user stories

Preferred

• Hands-on experience with Service Now (SPM,…