Veteran Office Front Desk Secretary

Job Purpose

• To provide resources, client management, and aid to our nation’s military heroes and their family
• Represent the Boone County VAC as the Front Desk Office Secretary performing all duties professionally. Abide by all rules, regulations, and guidelines for any government employee.

• Interview and screen Veterans and their families as required for office appointments
• Communicate with City, County, Federal, and Local Organizations in a positive manner.
• Track and complete all reports required for Board Meetings.
• Ensure monthly Veterans enrolled in VACBC ride program are scheduled.
• Submit monthly VAC operations reports and forward them to the County Office Manager, once signed/reviewed by Superintendent.
• Deposits all donations immediately to Bank in appropriated VAC accounts. Process all refunds and county utilities reimbursements in a timely manner.
• Review and comply with orders and regulations as stated in the Handbook Guide of Services Provided Rules and Eligibility Standard Veteran Assistance Commission of Boone County.
• Complete other assigned duties such as other assignments as required such as helping with VACBC food pantry program.

• Be a military veteran, knowledgeable of military branches, military job duties, and have an understanding of the military duties that both service member and family member experience during both deployed, non-deployed, as well as any other duties military members experience.
• Have the ability to organize, prioritize and track workloads independently with little supervision.
• Pay attention to detail at the same time as multitasking multiple clients and their individual deadlines.
• Ability to read, interpret, comprehend and utilize legal cases, federal regulations, medical research in a useful manner to prepare written statements for veterans.
• Friendly and approachable makes clients feel comfortable when you are scheduling them for appointments.
• Adaptability to different personalities and situations so as to diffuse, empathize, and encourage clients as required.
• Ability to write correspondences in a cohesive manner to federal, county, and local agencies.
• Must be knowledge of Microsoft Office and Quick Books, as well as, be able to learn, retain, utilize and adapt to new computer programs.
• Have basic understanding of office edict and how to conduct yourself in a professional matter at all times both on and off duty.
• Handle some medical subject matter that may be graphic, in a respectful and mature manner.
• Must be willing to take initiative to make things happen within the perimeters given.
• Mandatory complete understanding of the Confidentially and HIPPA
• Ability to work as part of a team.
• Must be willing to take required OMA training and background screening for employment.

• Work from 9:00 am – 2:30 PM, Monday, Tuesday, Wednesday. Hours will vary from 15-18 hours per week.
• Attend Annual Memorial Day & Veterans Day Ceremony or Parade/any Parades (if/when required) and work many shifts for the VAC Booth at the Boone County Fair. These such events may fall on weekend or evening after the normal workday as required.
• Have a driver’s license and be able to drive the office vehicle for work related tasks. Periodically work outside of the office and/or drive personal vehicle for work related tasks. If such tasks are required, the VAC will be reimbursed at the current rate.

• Ability to sit, stand, and work on a computer for a full workday.
• Required ability to complete multiple respective tasks.
• Ability to occasionally lift 25 lbs.
• Set up table display at events located throughout the county or nearby counties.
• $18.00-$21.00 per hour