Customer Service - First Impressions Team

First Impressions Team – Job Description

Meyer’s is seeking a Front‑Desk / Guest Relations professional to serve as the first point of contact for guests visiting our farm.

• Greet and engage new and existing guests, providing a welcoming experience for tours, reservations, and information requests.
• Communicate with customers by phone, email, and in person, showing empathy and guiding them to services that best fit their pet’s needs.
• Make outgoing calls and send emails throughout the day to promote farm offerings and soft‑sell services.
• Document guest interactions, collect feedback, and identify opportunities for improvement.
• Offer guidance and support to potential clients who have not yet used the farm and recommend suitable solutions.
• Maintain a high standard of professionalism and work flexibility, including weekend hours as needed.

Experience & Skills

• At least 3 years of customer service experience.
• At least 3 years of retail sales experience.
• Experience handling sensitive situations and creating outstanding customer experiences.
• Proficient with MS Office and comfortable multitasking in a fast‑paced environment.

Ideal Candidate Traits

• Team player with outstanding communication skills.
• Empathetic listener who can guide customers toward appropriate services.
• Proactive problem solver and skilled at building rapport.
• Comfortable asking probing questions and following through on commitments.
• Good at dog handling and attentive to pet safety.
• Flexible with scheduling, including weekends, and able to adapt to process changes.
• Responsible, punctual, and dependable with a hunger for growth.
• Open to constructive criticism and quick at gathering and documenting information.
• Thrives under fast‑paced, evolving work environments.

Education

• High school diploma or equivalent required.
• Associate degree or higher preferred.

Meyer’s Tails Up Farm, 18 acres in Belvidere, Illinois, approximately 3 miles east of Cherry Vale Mall with easy I‑90 access. The role reports to the Office and Hospitality Leader.

• Simple IRA Plan – after earning $5,000, a 3% match is provided.
• Flex Plan – up to $2,750 for medical, vision, and dental expenses, tax free.
• True 40‑hour workweek with emphasis on maintaining work‑life balance.
• Professional development and continuous learning opportunities.
• Company events and team‑building activities.