Service Desk Lead - Nashville Onsite

Belvidere, United States | Posted on 03/24/2026

Culture tech Solutions a boutique services company with a people-first approach is excited to bring this opportunity to you. Our commitment to building lasting relationships, delivering consistent results, and employing sound management practices has made us a trusted partner for our valued clients. As seasoned tech professionals with an entrepreneurial spirit and a strong emphasis on teamwork, we pride ourselves on fostering collaboration both internally and externally.

We view challenges and obstacles as opportunities to prove ourselves to our clients and exceed expectation every time. Our mission is to seamlessly integrate you into the organizational culture of our top clients, ensuring mutual success. Thank you for your interest in Culture tech Solutions—we look forward to the opportunity to work with you!

• The Service Desk provides contact and problem resolution for all internal users’ hardware, software, conference & telecommunications issues.
• Service Desk resolves as many user-reported problems as expertise permits using all available tools and following procedures and policies for the handling of support calls.
• Service Desk provides Level 2 client hardware support for desktop PCs, laptops/docking stations, printers, MDM/Intune, and One Drive and understands Basic Networking.
• Service Desk fields calls from customer opening tickets on the ticketing system.
• Act as liaison between the customers and the 3rd level support teams.
• Provide support for network connectivity, including resetting network passwords.
• Must have exemplary communication and people skills to obtain and convey concise information on end-users’ issues.
• Must be accountable / responsible for escalation of more complex calls to the relevant IT team.
• Position requires exemplary customer service communication skills, both verbal and written.

• 3–5 years of experience in IT support, Service Desk, or NOC environments with increasing responsibility.
• Advanced knowledge of Windows 11, Office 365, Active Directory, and Intune/MDM.
• Experience with ticketing systems such as Service Now and ITSM processes.
• Strong troubleshooting skills across hardware, software, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Hands-on Level 2 support experience for desktops, laptops, and peripherals.
• Proven ability to lead or mentor team members and manage escalations.
• Excellent communication and customer service skills, both verbal and written.
• Ability to prioritize tasks, take ownership, and work effectively in a fast-paced environment.

Associate’s degree in computer science or related field, or equivalent combination of related education and experience.