WBL- System Analyst & Master Data

Job Title

System Analyst & Master Data

• (3) Bonus opportunities
• Health insurance, AD&D coverage
• 401(k) retirement savings plan with company match
• Dental insurance
• Full vision insurance coverage
• Company-paid life insurance
• Company-paid short-term and long-term disability insurance
• Leave of absence support program
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Legal insurance
• Discounted gym memberships
• Discounts on services/products
• Blue
  365 health & wellness discounts
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Telehealth services

• Support the maintenance and management of Master Data for all SKUs in a high-volume distribution center, including the final review and setup (when applicable) of new items
• Monitor and analyze system reports to identify data inconsistencies, automation issues, and areas for improvement; take corrective action as needed
• Review daily reports to enhance Master Data quality by eliminating unnecessary user entries and address data integrity concerns
• Collaborate with the customer’s Master Data team to identify improvement opportunities, while providing training and support as needed
• Follow standard operating procedures and company policies and create standard operating procedures as required
• Review daily automation operations for process compliance
• Adjust machinery specifications and operational modes to optimize item handling and improve automation efficiency
• Support performance tests to identify and address issues related to product, machine, maintenance, and IT systems
• Support packaging tests for new vendor designs within the automation framework to ensure compatibility and performance
• Lead and support continuous improvement initiatives in collaboration with the operation and maintenance teams to streamline processes and enhance performance
• Identify problematic products, report non-conformance and vendor packaging opportunities to the Operations and Packaging teams
• Track and communicate updates on the equipment operator feedback report
• Update open points list to ensure timely resolution and team alignment
• Act as liaison between customers, helpdesk, internal teams (VPs, IT, compliance), and third-party vendors
• Collaborate with WIOSS Onsite, project teams, and lifetime support to align system performance with expectations
• Build and maintain strong relationships across customer organizations
• Manage customer change requests: review, prioritize, document, and coordinate testing and deployment
• Analyze and optimize automated system processes; conduct testing and assess impacts of changes
• Support project initiatives onsite and remotely; manage deliverables and troubleshoot challenges
• Diagnose and resolve technical issues; perform system checks and preventive maintenance
• Assist with upgrades, workflow optimizations, and WMS integrations
• Develop streamlined workflows and deliver end‑user training on system functionalities
• Provide insights and tools to maximize system capabilities
• Maintain documentation of workflows, configurations, and troubleshooting procedures
• Generate reports on system performance, issue resolution, and project updates
• Track customer interactions and collaboration efforts to support continuous improvement
• Other duties as assigned

• Minimum 1 year of experience working with automated warehouse systems, or operational experience in a similar environment.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint); advanced Excel skills required
• Basic understanding of Cubi Scan and continuous improvement methodologies
• Strong analytical thinking and problem‑solving skills, including scenario testing and impact analysis
• Excellent written and verbal communication skills; able to convey technical concepts to non‑technical audiences
• Strong networking ability across internal teams, customer organizations, and external vendors
• Highly adaptable with strong time management and multitasking capabilities
• Technically proficient with warehouse management systems (WMS) and workflows
• Ability to climb vertical ladders and work at heights up to 100 feet (30 meters) with training and PPE, such as fall protection harness
• Ability to work in temperature conditions ranging from 55°F to −15°F (13°C to −26°C), (PPE provided)

• Minimum High School Diploma (post‑secondary education in a technical or data‑related field is an asset)

Hourly position