Material Sales – Customer Success Agent

The details behind every great restoration project start with the right materials — and you'll help make that happen.

• Handle inbound inquiries for material procurement — receiving requests, gathering photos and specifications, identifying the right products.
• Follow up on quotes, proposals, and orders before and after the sale — proactive communication is the standard here.
• Track and transmit shipment data, retrieve proof of delivery, and keep clients informed throughout the process.
• Support the Material Sales Manager with data entry, inventory tracking, and bid information gathering.
• Maintain and update records in CRM and material management systems.
• Assist with sourcing new clients through data research and outreach support.
• Solicit 5-star reviews from satisfied material customers.

• High school diploma or GED required;
  Associate degree preferred.
• 12 years of customer service experience.
• Proficiency with MS Office (Word, Excel, Outlook) — you work in these tools every day.
• A quick, organized mind that can handle multiple open orders and follow through without being reminded.
• Professional, positive communication style — phone, email, and in person.
• Familiarity with social media platforms and marketing tools (Constant Contact, etc.) is a plus.

• $18–$23/hr based on experience.
• Health Insurance after 90 days.
• Paid Time Off and Holiday Pay.
• Monday–Friday schedule in a professional office environment.
• Opportunity to grow into a more senior sales or operations role over time.