Inventory Manager

Midwest Refrigerated Services is a full‑service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48‑state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, air‑conditioned storage, distribution, and cross‑docking services. We operate refrigerated and non‑refrigerated warehouses for storage needs but also Value‑Added Services such as specialty packing, kitting, and fulfillment needs.

We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family‑run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

The Inventory Manager is directly responsible for the overall performance of the Inventory team and Inventory control. This manager will ensure the following: safe work environment, Inventory accuracy measured by customer requirements, exceptional sanitation, respectful and dignified treatment with all people within the workplace, deliver quality performance through developing a culture where employees excel, relentlessly strive for improvement, anticipating issues and creatively solving problems and maintaining customer relations.

• Modesty
• Integrity
• Dependability
• Work Ethic
• Efficiency
• Safety
• Trust

• Maintain regular, punctual attendance and comply with all safety, food safety, food defense, regulatory, and company policies.
• Ensure fair, professional treatment of employees and help develop a high‑performing team.
• Participate in hiring, onboarding, training, staffing, and disciplinary actions, monitor attendance, breaks, and lunches.
• Build and sustain strong relationships with customers and team members.
• Use data to prioritize and assign daily merchant care tasks/tickets; track progress and ensure timely, accurate resolution.
• Resolve customer issues (OS&D); collaborate directly with leaders.
• Ensure inventory accuracy, manage inventory counts, resolve discrepancies, and identify risks that may lead to inventory loss.
• Maintain inventory KPIs
• Maintain, facilitate and report weekly our Quarterly and EOY inventory cycle counts.
• Produce weekly reports and provide feedback on process improvements, tools, and best practices to enhance inventory control and efficiency.
• Drive process, performance, workflow, and customer‑service improvements; ensure benchmarking standards are met.
• Ensure completion of accessorial charge documentation and adherence to all policies and procedures.
• Maintain a safe, healthy work environment by enforcing standards and complying with legal regulations.
• Serve as backup for recall leadership.
• Provide additional shift coverage as needed for staff and leadership PTO.
• Foster a positive, value‑driven culture that encourages open communication and continuous improvement.

• Oversee inventory quality control, managing QA holds and ensuring all inventory follows established QA processes and compliance standards.
• Responsible for velocity slotting, to include specific customer pallet position adjustment based on seasonality and needs
• Assist in Recall and Mock recall exercises
• OS & D and claim investigation and resolution
• Document root causes of Inventory issues
• Work with other management and warehouse team to resolve all issues identified through corrective actions, coaching and retraining as needed
• Identify WMS system issues and work with IT for resolution
• Participate in off‑hours meetings and training
• Train Inventory team members as needed on inventory related processes and tasks
• Nurture a safety minded culture
• Participate in incident investigations as needed
• Maintain high sanitation standards
• Direct supervision of Inventory team
• Providing productive feedback to subordinates and establishing development plans
• Initiates and administers appropriate disciplinary actions when necessary.

• Ability to work in a…