Operations Associate

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Full-time Regular Saint Paul, MN, US

7 days ago Requisition

Salary Range: $16.50 To $23.50 Hourly

Working under the direct supervision of the Operations Supervisor, the Operations Associate has multiple responsibilities. The position is responsible for initiating and completing various reverification processes to extract and/or gather information that relates to Quality Control audits conducted by TENA. These responsibilities include, but are not limited to, ordering and tracking review appraisals, conducting database searches, utilizing prebuilt Application Programming Interfaces (APIs) to extract information from various databases, and all processes associated with mailed, faxed and/or telephonic reverification efforts that are required to verify specific data and/or information that relates to audits performed by TENA.

The position also serves as a general business information resource for all phone and written inquiries directed to TENA from mortgagors whose mortgage transaction TENA has audited.

• Process/complete information reverification efforts by using online sources/services including, but not limited to, asset and employment verification services, tax return transcript services, military active duty records, MERS online database, and other mailed, online, faxed and telephonic searches that are deemed necessary to verify information pertaining to audits conducted by TENA.
• Process/complete review appraisals by requesting that a third-party appraiser provide specified review services; monitor the status of those requests; and process appraisal image files.
• Process reverification letters that require a performance fee to be paid, including, but not limited to: writing checks, obtaining authorized signatures for said checks, and submitting said checks to the requesting entity.
• Process reverifications that require a telephone call to the request recipient.
• Handle the tasks for TENA’s front door reception area including answering all incoming calls and routing them accordingly; effectively communicate to reverification recipients and explain the reason for the reverification request; greet and assist TENA visitors in accordance with established guidelines and TENA’s security procedures; monitor and stock miscellaneous office and business supplies.
• Process the outgoing mail daily, including, but not limited to, such tasks as folding, envelope stuffing, affixing required postage, and preparing for postal pickup.
• Process the incoming daily mail, sorting, delivering, scanning, and entry of incoming reverification requests into Second Look® Audit Software.
• Perform other duties and assist other TENA employees as assigned.
• Maintain compliance with all company policies and procedures.

High School diploma or equivalent degree or experience

• Excellent written and verbal English communications skills.
• Demonstrated ability to effectively prioritize and complete assigned tasks and competing requests for service.
• The ability to manage a multi-line telephone system.
• A basic understanding of and abilities related to the usage of technology such as Adobe Acrobat, Outlook, Word, Excel, Second Look®; and similar programs.
• Ability to communicate in a clear, concise and friendly manner over the phone while conducting reverifications or responding to inquiries about them.
• Ability to quickly learn new programs and technologies.
• Ability to multi-task and work independently, as well as part of a team.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Basic problem-solving abilities.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Constantly operates a computer and other office productivity machinery, including but not limited to a keyboard, mouse, label printer, fax machine, scanner, and computer printer.
• Must be able to remain in a stationary location…