Energy Assistance Specialist

Bi-County Community Action Programs, Inc.is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is the Law poster.

• You have strong customer service skills – you are patient and can assist others by providing clear information in writing, by phone, or in person.
• You have listening skills: you are able to listen carefully and understand and you ask questions to clarify.
• You are able to correctly complete math calculations in order to determine household eligibility based on income verification.
• You’re analytical: you can interpret documentation to see if someone meets program requirements; you have computer skills.
• You are detail oriented and precise in verifying information. You exercise discretion when working with household information to protect confidentiality.

• You’ll assist applicants with the energy assistance program application process. You’ll determine client eligibility and assist households with obtaining income verification from a variety of sources.
• You’ll review applications and enter information into the statewide database.
• You’ll help prioritize applications to provide emergency assistance to clients in crisis situations.
• You’ll provide outreach services to help publicize the energy assistance program, and will work with vendors in administering the program.

• High School diploma or GED; and two years’ related experience, or equivalent.
• A background in social services is preferred, but not required.
• You’ll receive on-the-job specialized training that can be completed in a year or less.
• You must have a strong commitment to BI-CAP's values of collaboration, innovation and compassion for those we serve.

• You’ll have the opportunity to make a difference in the community.
• Full-time, 40 hours/week, $19.26 - $26.97/hr., seasonal, 5 months, mid-Sept-Feb (depending on program funding). Eligible for paid time off and holiday pay.