Coordinator - Customer Service; Order Clerk

Coordinator - Customer Service (Order Clerk)

Location:

Bemidji, MN, US, 56601

Requisition I: 910814, Store #: WM0108 Optical Order Entry BMDJI

Position:
Full-Time

Walman Optical is a division of Walman, an Essilor Luxottica company, dedicated to providing quality eyewear and unmatched service. We are committed to enriching the lives of our customers and employees through better vision.

The Customer Service Coordinator builds and maintains relationships with customers and vendors, manages requests for quotations, stock orders, returns, purchase orders, and coordinates with other departments to provide the best possible service.

• Fully coordinate the ordering, assembly, packaging, premium inclusion, and marking of frames for the monthly auto‑kit mailings for our divisions. Maintain the customer lists of those accounts participating in these auto‑ship mailings.
• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and laboratories.
• Achieve and maintain a rapport with customers to give them the best possible service.
• Use a PC to retrieve customer information, stock status, order status, and make changes to customer orders. Ensure correct codes are used for retrieving and inputting information and that new and current product information is organized and filed correctly.
• Use Microsoft Office to create spreadsheets, write memos, and communicate with customers and other branches via e‑mail.
• Troubleshoot when confronted with problems or questions from co‑workers and/or customers.
• Be cross‑trained in all areas of the department and able to cover for any colleague during vacation or illness.
• Write documentation for all departmental areas, keeping it up to date with new DVI programs, new PC programs, and new responsibilities.
• Sort and deliver mail to inter‑department personnel on a rotating basis; also responsible for mid‑day departmental computer back‑up.
• Understand and communicate company policies, procedures, promotions, and contracts diplomatically.
• Maintain a neat, clean, and organized work area.
• Follow all company and manufacturer policies and procedures, ensuring compliance with all attendance and safety rules. Maintain confidentiality of proprietary and HIPAA‑protected information.
• Assist others as necessary to keep work current, meet deadlines, or maintain an even workload. Cooperate with coworkers and demonstrate a positive attitude. Perform an acceptable quantity and quality of work on time as required.
• Provide training, work direction, and technical guidance to less experienced coworkers. Attend in‑house or sponsored training meetings when necessary.
• Perform other duties as assigned.

• High school diploma, GED, or equivalent experience.
• 3+ years of experience in customer service, hospitality, or a call center environment.
• Excellent telephone etiquette and the ability to remain composed when dealing with difficult customer situations.
• Ability to perform all clerical and computer functions in support of lab operations in addition to sales and marketing support.
• Strong verbal and written communication skills.
• Good organizational skills, attention to detail, and numerical accuracy.
• Proficient PC skills including MS Office, Outlook, Word and Excel.
• Ability to lift/move up to 40 pounds.

• Optical knowledge will be considered a preferred qualification.

Pay Range: 17.49 - 25.78

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable…