Customer Service Representative

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks.
• Provide education to our members on self‑serve options.
• Verify endorsements and proper identification on deposit transactions.
• Execute wire or ACH transferring of funds.
• Instant issue debit, credit, and gift cards.
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues.
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable.

• 1+ years of customer service or professional experience working with people and/or cash handling experience required.
• Aptitude to work independently as well as part of a team and ability to collaborate with others.
• Strong verbal and written communication skills.
• Time Management skills and the ability to prioritize workload based on department and member needs.
• Flexibility to adapt and succeed in a dynamic environment.
• Ability and drive to provide exceptional service to members and employees.
• Intermediate computer skills and the ability to navigate between multiple systems with ease.