Concierge (Part-Time

• Base Pay $17.00 - $19.00 / Hour
• Job Category Customer Service, Banking, Administrative
• Employee Type PT Non-Exempt
• Required Degree High school

Description

Job Description

Department: Deposit Services

Position Type: Part-Time, Non-Exempt

Compensation Range: Starting $17.00 - $19.00 per hour

Reports To: Deposit Services Division Manager

This position serves primarily external customers; however, responsibilities also include serving internal customers whenever the opportunity presents itself.

This position does not involve direct day to day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

First National Bank Bemidji’s Concierge position is the first point of contact for customers entering the bank and is responsible for providing consistent, high quality customer service in accordance with all applicable bank policies, procedures, and regulatory requirements.

The Concierge individual greets customers, identifies service needs, provides general information, and directs lobby traffic to appropriate personnel and departments to ensure the customer receives excellent customer service.

• Ability to deliver exceptional customer service in a professional banking environment
• Strong interpersonal and communication skills
• Ability to remain calm and composed in a fast-paced environment
• Strong organizational and multitasking skills
• Proficiency with basic technology and telephone systems
• Ability to maintain confidentiality and comply with regulatory banking standards

• Greet customers promptly and courteously
• Identify customer needs and direct to appropriate personnel
• Manage lobby traffic flow while maintaining customer privacy
• Process basic banking requests for both internal and external customers
• Open and close facility in accordance with security procedures
• Assist customers with lobby coin machine and troubleshoot potential functionality issues
• Process check orders both incoming and outgoing daily, and maintain the log
• Verify incoming foreign wires and distribute daily
• Distribute BSA related reports daily
• Download and distribute contact emails and online applications daily
• Send Deluxe Provent report daily, research check charge discrepancies when needed, and prepare account kits as needed
• Review activity on dormant accounts and generate statements to customers monthly
• Distribute deposit rates weekly and change when needed
• Process outgoing and incoming check collections when needed
• Assist with the promotion and maintenance of our 55 Connection club through mailings, events, and reports
• Accept small delivery packages; monitor and maintain the delivery fob log for large delivery items
• Backup duties as assigned by manager
• Ensure backups for the position are properly and thoroughly trained
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management

• Scheduled between the hours of 8:00am - 5:00pm, Monday through Friday; every other Saturday schedule 8:00am - 12:00pm
• This position is not eligible for hybrid work
• It is expected that work be completed, therefore additional hours may be required in order to accomplish certain tasks
• Timecards are required and any time over 40 hours will be paid at the rate of time-and-one-half

• The starting compensation range for this position is: $17.00 - $19.00 per hour. This range reflects the base wage for this position. Please note that the specific compensation for this role will be determined based on your experience, qualifications, and internal equity considerations.

• Education :
  High school diploma or equivalent required
• Experience :
  Previous customer service, and administrative and phone experience preferred

• Manual dexterity for repetitive use of computers, calculators, and telephones
• Sit for extended periods of time
• Lift up to 25…