Client Services Coordinator

Job Type: Full-Time;
Exempt;
On-Site
Salary: $55,000–$65,000/yr DOE/DOQ

As a Client Services Coordinator at Nimlok North, you will play a crucial role in delivering comprehensive planning and service experiences to our clients. Located in St Paul, MN, this on-site, full-time position involves providing expert guidance, consultation and logistics coordination for the show services aspect of trade show events to ensure seamless execution.

• Serve as the show management contact to assigned clients for event show service needs and support.
• Proactively provide project and event management direction from initial client request, order entry, production, shipping and post-show requirements.
• Populate and organize deadline dates for critical show events and logistics in project management software.
• Create and update show services estimates for clients with accurate pricing and quotes from preferred vendors.
• Create project schedules for clients’ trade show appearances and ensuring that all deadlines are met and that client decisions/responses are obtained in a timely manner.
• Create and cultivate positive relationships with vendors and trade show venues to effectively coordinate outside services.
• Manage and complete the ordering for all services for upcoming client shows. Review all floor plans, electrical layouts, insurance information, etc.
• Compile show service estimates, timelines and show service synopses and deliver to clients.
• Secure transportation of all client exhibit properties to and from show site.
• Coordinate on-site event labor for install and dismantle of exhibits.
• Support other team members to ensure show management process is impeccably executed, as well as collaborate with other internal departments to ensure overall client satisfaction.
• Perform general office duties, including filing, order office supplies, open/close office, answer phones and other duties as assigned.

• High School Diploma. Associate or Bachelor’s degree preferred.
• Minimum four (4) years trade show, event planning or related customer service and/or operations experience in retail or hospitality.
• Excellent interpersonal communication and organizational skills.
• Ability to prioritize and multitask in a team environment while working under deadlines.
• Exemplary time management capabilities coupled with a motivated work ethic.
• Proficient in Microsoft 365 applications (e.g., Outlook, Excel, Word), Adobe Acrobat Pro and Claris File Maker (or other database experience).
• Willingness to answer show related calls and e-mails from vendors, clients and team members outside standard work hours—possible nights and weekends.
• Manage client inventory and track assets.
• Readiness to travel to client trade shows, as needed on the rare occasion.well in a team environment and appreciates a collaborative experience.

• Able to sit, stand or walk for the length of the work shift, up to eight hours.
• Able to work on‑site in an open‑concept office and warehousing environment.to sit, stand or walk around for the length of the work shift, up to eight hours.

If you are a motivated, growth‑minded professional with a passion for building meaningful client relationships and going beyond the expected, we invite you to apply. Join Nimlok North and play a crucial role in shaping the future of our business.

Note:

This job description is intended to convey the general nature and level of work expected for this role. It is not exhaustive or intended to be all‑inclusive and may be subject to change based on organizational needs and business evolution.