Public Safety Telecommunicator I or II

Beltrami County is creating an eligibility list for a Public Safety Telecommunicator I or II. The current opening is for a permanent, benefited position working an average of 40 hours per week.

Public Safety Telecommunicator I candidates will participate in an extensive training program designed to qualify them for the position of Public Safety Telecommunicator II upon successful completion of the training and one year of employment.

Performs intermediate technical work receiving, classifying, processing, and dispatching emergency service calls, receiving, recording, and forwarding non-emergency service calls, preparing and maintaining records and files, and related work as apparent or assigned. Work is performed under the moderate supervision of the Public Safety Telecommunications Supervisor.

• Public Safety Telecommunicator I hiring range is $26.08 to $28.50 per hour with a full range of $26.08 to $33.03 per hour.
• Public Safety Telecommunicator II hiring range is $29.30 to $32.02 per hour with a full range of $29.30 to $37.12 per hour.

Salary range $26.08 to $33.03 per hour.

• High School Diploma or equivalent.
• Three years of work experience in any occupation.

Salary range $29.30 to $37.12 per hour.

• Two years of post‑secondary education, preferably in communications officer (dispatch), law enforcement, criminal justice, corrections, emergency medical services or nursing specializing in emergency room or emergency care.
• One year or more of work experience (at least six months of which in one or more of the previously listed disciplines).

OR

• Four years of full‑time equivalent experience working in communications/dispatch, corrections, law enforcement, emergency services or a related crisis assistance position.
• An additional one year or more of work experience (at least six months of which in one or more of the previously listed disciplines).

Preference will be given for rapid data entry, report writing and multi‑tasking experience.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Answer, prioritize, and dispatch all non‑emergency and emergency 911 calls; provide pre‑arrival instructions for any emergency actions; provide counsel and reassurance to callers and walk‑in traffic.

Transmit and receive on multiple channels all radio traffic for police, sheriff, fire, ambulance, state patrol, Department of Natural Resources, border patrol, emergency medical service, public work, tribal groups, schools, hospitals, airport, and other local, state, and federal agencies.

Generate case files for documentation of calls and actions taken; confirm, maintain, validate, and file all paperwork on individuals involved in calls.

Maintain and update geographical knowledge of county and surrounding areas, and law enforcement and fire response assigned to service areas.

Maintain and update proficiency of multiple computer software programs used to receive and dispatch calls.

Monitor security cameras, elevator, fire and panic alarm systems for all Beltrami County facilities and related agencies.

Maintain current standards of operation, terminology, contacts, and emergency/non‑emergency policies and procedures; attend training to maintain certifications.

Thorough knowledge of the methods of operating the emergency and non‑emergency communications system; thorough knowledge of dispatching procedures; thorough knowledge of FCC regulations and radio systems; thorough knowledge of Incident Command System; thorough knowledge of the geography of the county and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to operate all communications equipment;

ability to deal courteously with the public under stressful conditions;…