Medical Support Assistant; Advanced - Primary Care​/Authorized

Position: Medical Support Assistant (Advanced) - Primary Care - Recruitment/Relocation Incentive Authorized
A recruitment/relocation incentive may be authorized for highly qualified candidates

Position is located at the Bemidji VA Clinic and is a part of the Fargo VA Healthcare System. Incumbent serves as a Medical Support Assistant (Advanced) providing clerical administrative support in the coordination, care, and treatment provided to patients throughout the Primary Care Integrated Clinical Community (ICC), Community Based Outpatient Clinics (CBOC) and across multiple clinics and specialties.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Duties of this position include, but are not limited to:

* Provides specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

* Scheduling, canceling, and rescheduling patient appointments and/or consults, this includes telehealth and video appointments (VVC); entering no-show information; monitoring appointment requests from multiple electronic sources, processing incoming patient communication in multiple formats and coordinating wit h care team as appropriate.

* Participates in team huddles and team meets to manage, plan, problem solve, and follow up with patient care by sharing information collaborating with the interdisciplinary team.

* Sets priorities and deadlines, adjusting the flow and sequencing of the work to mee team and patient needs.

* Responsible for ensuring no-show information is entered an followed up on appropriately.

* Monitors and conducts reviews of active/pending consults, appointment requests from multiple electronic sources and secure messaging for accuracy and disposition.

* Maintain the ability to perform the varied and complex administrative duties of the Medical Support Assistant in various Primary or Specialty clinical areas throughout the ICCs.

* Ability to adapt to frequent changes to VHA directives, regulations and local policies and constant coordination to ensure compliance and standardization associated with advanced clinical access principles.

Work Schedule:

Monday - Friday, 8:00am - 4:30pm

Recruitment Incentive (Sign-on Bonus):
May be authorized for highly qualified applicants.

Permanent Change of Station (Relocation Assistance):
Not Authorized

Pay:
Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS):
Not Authorized