Patient Access Representative - AF | Internal and Family Medicine

Work Schedule

Work Shift:

8 Hours
- Day Shifts (United States of America)

Scheduled Weekly

Hours:

40

Compensation:
Salary Range: $17.93 - $24.26

Union Position:
Yes

Department Details Mondays, Tuesdays, Fridays will be spent in Internal Medicine Wednesdays and Thursdays will be in Family Medicine

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

• REGISTRATION
  - Greet patients & verifies demographics
  - Creating, scanning & routing documents or electronic forms
  - Inform patients what the document is & capture signatures on necessary paperwork
  - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
  - Collects co-payments, pre-payments, and payments on account balances
  - May work through the registration work queue to address and resolve registration errors or denied insurance claims
• SCHEDULING
  - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
  - Obtain and coordinate referrals & conduct pre-authorization
  - Arrange interpreter services
  - Check patients in/out
  - Operate multi-line phone
  - May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• ADDITIONAL DUTIES MAY INCLUDE
  - Preparation & coordination of charts
  - Organize supporting provider documents
  - Initiation & collaboration of patient financial assistance
  - Track patient visits & health information management on patient accounts
  - Compile, distribute, administer, and score assessments
  - Coordination of Telemed appointments
  - Reminder calls for appointments
  - Hospital admission
  - Office duties, such as make copies or send faxes

• Post secondary education or equivalent training in a healthcare or business related field is preferred. Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies.

The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across…