Clubhouse Manager

Overview

Description

Woodhill Country Club Mission Statement

Woodhill Country Club is a family-owned, year-round, private country club that serves as the primary social and recreational center for members by providing high quality activities, facilities and services.

Woodhill Country Club Team Philosophy

Through teamwork and shared vision, we are committed to enhancing members’ experiences by supporting traditions and delivering personal, high-touch service in all areas; we support one another to maintain balance for the team even during peak seasons.

Job Title
:
Clubhouse Manager

Reports To
:
General Manager

The Clubhouse Manager is responsible for leading and managing all clubhouse and service operations, with primary focus on food and beverage (à la carte dining and catering/events), housekeeping, locker rooms, front desk, and pool areas. This role carries full financial accountability for these service-side operations.

• The Clubhouse Manager leads by example to ensure the wants and needs of members, their guests, and team members are consistently met and exceeded. They build healthy, constructive interpersonal relationships across the organization and foster a positive, high-performance culture rooted in servant leadership, authenticity, and joy in hospitality.
• Ensure all standards are met and policies adhered to relating to operations within member spaces, including the Clubhouse, Barn, Pool, Loggia, and Tennis Pavilion (service-related areas).
• Effectively lead, coach, and mentor all service staff to ensure clarity of roles, strong accountability, and consistent delivery of exceptional experiences.
• Manage to the budget in all areas of responsibility, including expenses, labor, and beverage inventory.
• Interact frequently and effectively with members, soliciting feedback, learning names and preferences, maintaining a visible and engaged presence, and driving continuous improvement in member satisfaction.

• Oversee all Food and Beverage service operations (à la carte and catering/events), Housekeeping, Front Desk, Locker Rooms, and Pool service areas.
• Direct and collaborate with Executive Chef to ensure delivery of exceptional dining and event experiences tailored to each venue
• Direct supervision of Catering Director, Food and Beverage Director.
• Direct supervision of Housekeeping staff, Locker Room Manager/Attendants, Front Desk staff.

Financial Management
: 30%

Responsible for forecasting annual budgets and personally accountable for management of all budgetary aspects within areas of responsibility, including expenses, labor, and beverage inventory; ensures effective adherence to the approved budget. Utilize key performance indicators (KPIs) to measure and analyze financial performance, enabling proactive adjustments to achieve and exceed goals. Ensure accurate and timely billing. Prepare annual capital request outline for clubhouse/service areas, describing needs and rationale.

Personnel Management
: 20%

Responsible for hiring, training, evaluating, and scheduling all housekeeping, locker room, front desk, and pool service staff. Assist Director level managers with hiring, training, and evaluation of F&B service staff. Create, update, implement, and enforce comprehensive SOPs and policies to ensure consistent operational and service standards.

Culture & Team Leadership
: 20%

Foster a joyful, high-trust team environment focused on creating significant, positive member interactions. Lead by example with servant leadership—be willing to help in any area and role model success. Collaborate with management team to develop, implement, train, and monitor effective training programs. Maintain healthy culture: praise excellent performance publicly, address concerns privately, create accountability, and drive positive change by listening first, then explaining the “why” to bring the team along.

Bring energy, enthusiasm, and an authentic, caring presence.

Operational Oversight
: 20%

Walk clubhouse and service areas (seasonally relevant) multiple times daily to ensure dining areas, setups, furniture, arrangements, and cleanliness meet Club standards…