Food and Beverage Assistant Manager

Food and Beverage Assistant Manager

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Food and Beverage Manager for The Sanford Center. The Food & Beverage Manager will provide professional client food and beverage services and support in the planning, organization, and management of events within the facilities, while interacting with clients, facility staff and related personnel to ensure all event needs are fulfilled.

This position will manage the implementation and execution of all Suites and Catering food services and oversee Concessions Operations for events held at The Sanford Center.

Essential Duties and Responsibilities - The Food and Beverage Manager will find success in their position by performing the following duties, personally or through subordinate Managers and Supervisors:

Manage service expectations of Suites and Catering at the highest level and oversee Concessions Operations while maintaining all ASM Global and SAVOR… policies and procedures.

Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by Director of Food and Beverage

Strategic planning and development of inventory control, point of sale systems, catering sales, and guest experiences for Suites and Catering and Concessions

Identify opportunities to increase profit by challenging existing processes.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with ASM Global and SAVOR… policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, training, rewarding, providing performance appraisals, and disciplining employees in conjunction with Human Resources and Director of Food and Beverage; planning, assigning, and directing work; addressing complaints and resolving issues in a timely manner.

Concessions Responsibilities:

Directly supervises Concessions Manager/or Supervisor

Works closely with Concessions Manager/Supervisor to ensure all aspects of their operation are maintained at the highest level of consistency and accountability.

Provide coaching, training and evaluation of Concessions Managers' performance before, during and after events

Assists when needed, in the training of concessions employees and NPO group members on ASM Global, SAVOR… and TSC policies.

Providing performance appraisals and discipline of Concessions Manager/Supervisor in conjunction with Human Resources and Director of Food and Beverage.

Suites and Catering Responsibilities:

Work closely with facility Event Managers to continually bring in new clients and maintain existing customer base

Follow-up with any prospective clientele through phone calls and written communication

Ensure that client submits guarantee prior to event based on guidelines of proposal

When needed, produce Banquet Event Orders (BEO's), which include all information needed on upcoming events and submit to necessary individuals.

Ordering linen, supplies and equipment, and controlling inventories of all banquet items

Produce weekly food & beverage schedule of events and submit to necessary individuals

Monitor customer service at all times and follows through with customer complaints

Oversee the set-up of all catering events

Additional Responsibilities:

Oversees all Food and Beverage department staff to ensure all ASM Global, SAVOR… and TSC policies are being adhered to

Work with all departments within Food and Beverage as needed to provide quality service in all areas of the business

Ordering and maintaining monthly inventory for Concessions and Suites and Catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment

Monitors in-house events, maintaining close contact with clients and facility staff to ensure success while ensuring all client request, concerns, and problems are addressed

Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by State and local agencies and ASM Global guidelines

Other duties as assigned

Qualifications:

To perform this job successfully, an…