Food and Beverage Assistant Manager

Job Title: Food and Beverage Assistant Manager

Department: Food & Beverage

Reports To: Director of Food & Beverage

FLSA Status: Salaried Exempt

Salary: $40K - $50K

ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for a Food and Beverage Assistant Manager for The Sanford Center. The role provides professional client food and beverage services and supports the planning, organization, and management of events within the facilities, interacting with clients, facility staff and related personnel to ensure all event needs are fulfilled.

The position manages the implementation and execution of all Suites and Catering food services and oversees Concessions Operations for events held at The Sanford Center.

• Manage service expectations of Suites and Catering at the highest level and oversee Concessions Operations while maintaining all ASM Global and SAVOR policies and procedures.
• Act as Manager on Duty for events, onsite and offsite, including banquets, backstage catering, concessions, and other activities as deemed necessary by the Director of Food and Beverage.
• Strategic planning and development of inventory control, point of sale systems, catering sales, and guest experiences for Suites and Catering and Concessions.
• Identify opportunities to increase profit by challenging existing processes.

Carrying out supervisory responsibilities in accordance with ASM Global and SAVOR policies and applicable laws. Responsibilities include interviewing, hiring, scheduling, training, rewarding, providing performance appraisals, and disciplining employees in conjunction with Human Resources and the Director of Food and Beverage; planning, assigning, and directing work; addressing complaints and resolving issues in a timely manner.

• Directly supervise Concessions Manager or Supervisor.
• Work closely with the Concessions Manager/Supervisor to ensure all aspects of their operation are maintained at the highest level of consistency and accountability.
• Provide coaching, training and evaluation of Concessions Managers’ performance before, during and after events.
• Assist when needed in the training of concessions employees and NPO group members on ASM Global, SAVOR and TSC policies.
• Provide performance appraisals and discipline of Concessions Manager/Supervisor in conjunction with Human Resources and the Director of Food and Beverage.

• Work closely with facility Event Managers to continually bring in new clients and maintain existing customer base.
• Follow up with prospective clientele through phone calls and written communication.
• Ensure that clients submit guarantees prior to events based on proposal guidelines.
• Produce Banquet Event Orders (BEO’s), which include all information needed for upcoming events and submit them to necessary individuals.
• Order linen, supplies and equipment, and control inventories of all banquet items.
• Produce weekly food & beverage schedule of events and submit to necessary individuals.
• Monitor customer service at all times and follow through with customer complaints.
• Oversee the set‑up of all catering events.

• Oversee all Food and Beverage department staff to ensure all ASM Global, SAVOR and TSC policies are being adhered to.
• Work with all departments within Food and Beverage as needed to provide quality service in all areas of the business.
• Order and maintain monthly inventory for Concessions and Suites and Catering events, such as paper goods, food product, beer, wine, alcohol, chemical/cleaning supplies and equipment.
• Monitor in‑house events, maintaining close contact with clients and facility staff to ensure success while addressing all client requests, concerns, and problems.
• Direct and work along with staff for proper cleaning techniques and procedures to ensure passing health inspections by state and local agencies and ASM Global guidelines.
• Other duties as assigned.

• Demonstrate knowledge in industry terminology.
• Work effectively under pressure and/or stringent schedule to produce accurate…