Technical Support Analyst II

Join the world’s largest HVAC company, named by Forbes as one of America’s Best‑In‑State Employers 2025!

Daikin Applied is hiring a commercial HVAC Technical Support Analyst II
. The Tech Support Analyst provides prompt, accurate technical advice to sales representatives, DAA customers and service groups regarding the application, operation and maintenance of HVAC equipment. He/She generates and manages casework through  CRM and promotes the collection, fabrication and retention of technical resources. In this fast‑paced role, he or she will encourage exceptional product quality in design, manufacturing, application and service.

Location:

Remote – Plymouth, MN

• Provide intermediate level HVAC technical support to sales representatives, customers and service groups
• Manage large amounts of incoming calls and emails
• Promptly and accurately enter all incoming requests within Salesforce CRM
• Maintain communication records and necessary paperwork within Salesforce
• Reflect correct customer and case details with up‑to‑date information
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers’ needs to achieve satisfaction and take the extra mile to engage customers
• Communicate problem areas to the appropriate parties as the need arises to ensure that problems or possible problems are surfaced, and corrective action taken in a timely manner
• Provide information to customers on an ongoing basis to answer questions or provide information with respect to their case status
• Provide weekly and daily updates and reports of case status and group metrics
• Authorize parts warranty requests upon identifying quality‑related opportunities
• Conduct training sessions in a formal classroom or on the job site on product application, operation and maintenance
• Consult and collaborate with Engineering and Manufacturing on quality and product design improvements
• May provide coaching, and/or mentoring to a subordinate group or staff member
• Write service literature, including flow charts and create micro videos
• Work closely with Manager on metrics, service opportunities, and manuals

• Medical/Dental/Vision coverage, PTO, 401(k) match, support for community involvement and much more
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• Associate’s degree or higher – preferably in HVAC or mechanical engineering‑related discipline
• 5+ years of commercial HVAC experience
• Knowledge of commercial HVAC and refrigeration systems
• Proficiency in the MS Office Suite (Outlook, Word, PowerPoint, and Excel)
• Outstanding relationship management and interpersonal skills

• Salesforce CRM experience
• Bachelor’s Degree

• Multiple medical insurance plan options + dental and vision insurance
• 401(k) retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical pay rate for the position ranges from $73,300.00 – $117,200 in Minnesota. The range displayed represents the pay range for all positions in the job grade which this position(s) fall. Individual hourly pay rate will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you’re looking for an engaging career with growth opportunities in a supportive environment, you’ll love a career at Daikin Applied!