Operations Lead

Citizens Alliance Bank

Location: Echo, MN

Job Title: Operations Lead

The Opportunity to Take Your Career to the Next Level! Citizens Alliance Bank is hiring an Operations Lead. This position will provide professional and knowledgeable assistance to the Operations staff along with providing support as required to the Market Manager.

Position Summary:

Under the direction of the Market Manager/Branch Manager, the Operations Lead is responsible for the leadership and management of the Tellers and Personal Bankers at their respective branch location. The Operations Lead will coach and develop employees while fostering the Bank’s Core Values. Through collaboration with the Market Manager/Branch Manager, Senior Management, and President, the Operations Lead will implement new and updated procedures for their respective branch location.

This position will ensure quality service and effective customer support for all internal and external customers. The Operations Lead will accomplish these results through the effective management of their team of tellers and personal bankers. Utilizing a high degree of independence in solving problems and making decisions where only exceptions requires the concurrence of the Market Manager/Branch Manager. This position is also responsible for the administration and efficient daily operations of the branch location, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives, either directly or through subordinates.

This position will require an understanding of bank operations, products, systems, and lines of business including Core systems, deposit and loan documents, teller processing, and electronic baking platforms. The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set.

Essential Functions:

To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mentor, coach, and support the teller line and personal bankers in the areas of scheduling, accuracy, compliance accountability, cross-sell of bank products and delivering superior customer service.

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and related processes. Make decisions and resolve issues related to daily operations of the teller line and personal banking staff, under the direction of the Market Manager/Branch Manager. Provide customer service to customers by opening new accounts, verifying account balances, processing stop payment orders, printing debit cards, resolving digital banking issues, assisting customers with safe deposit boxes, and back-up for teller line as needed.

Encourage teamwork, communication, and collaboration, while assisting in the ‘Can Do’ spirit of the organization. Assist in hiring, scheduling, training, and monitoring the work of all direct reports. Assist in monitoring and auditing all teller and new account functions ensuring this area remains in compliance with bank policies and procedures as well as regulatory guidelines and applicable laws. Plans, schedules, and coordinates department work activities resolving in the smooth data processing and operational functions.

Upholds complete confidentiality of information processed. Handles complaints, arbitrates disputes and resolves grievances where only exceptions require the concurrence of the Branch Manager, Market Manager, and/or SVP-Sr. Operations Manager. Demonstrates a strong commitment to customers and the Bank. Performs job accountabilities with a high level of accuracy and timeliness. Maintain effective communication to increase efficiency, satisfy customers, improve quality, and create solutions.

Work with management for effective conflict resolution along with maintaining skills for conflict management. Problem solving and…