VP, Delivery

Overview

Please note that we will never request payment or bank account information at any stage of the recruitment process. We will never contact candidates outside official channels. Applications must be submitted through our official website ().

About The Role:

As the Operations Director, you will be instrumental in designing and implementing innovative production strategies that elevate project outcomes and align with overall business objectives. Your primary focus will be on driving operational excellence across diverse agency disciplines. You will cultivate a deep understanding of both internal and external client needs, facilitating the establishment of key performance indicators (KPIs) and determining optimal team compositions and workflows.

Your leadership will be crucial in standardizing processes, tools, and reporting mechanisms. Furthermore, you will foster collaboration among multidisciplinary teams to ensure seamless integration and successful project execution. Your responsibilities encompass analyzing client requirements, providing support to client teams, and spearheading resource optimization initiatives. Through strategic interventions, you will enhance productivity and efficiency, ensuring all projects consistently meet high-quality standards and are delivered on schedule.

• Strategic Process Development:
  Develop, execute, document, and refine innovative production processes, strategies, and workflows to improve project outcomes and team efficiency, aligning with client and organizational goals. Engage with stakeholders to gather feedback and continuously optimize strategies.
• Tooling Development:
  Research, analyze, procure, and implement an operations tooling stack to facilitate efficient resource management, timesheet practices, project management, performance tracking, and financial reporting. Ensure consistent use of these tools for standardized workflows and accurate data. Implement resource management tooling and supporting scaling processes and provide forecasting reports to identify upcoming capacity issues. Develop and manage a robust project tracking system that accurately reflects status across all projects and work streams.
• Information Management & Innovation:
  Create and maintain a centralized repository of agency information, including workflows, training, onboarding, processes, policies, teams, clients, and goals. Encourage all team members to contribute to this resource. Develop comprehensive onboarding materials to ensure smooth transitions and effective collaboration for new team members. Lead the team's AI production transformation by developing a comprehensive roadmap for automated and generative outputs. Collaborate with internal and external subject matter experts to explore innovative technologies that align with client and agency needs.
• Project Delivery & Quality Assurance:
  Ensure projects are delivered at a high quality, on time, within budget, with a happy team and client. Implement project management best practices to streamline workflows and enhance team coordination. Facilitate continuous improvement by identifying best practices, implementing performance metrics and executing training to enhance Project Management acumen.
• Stakeholder & Resource Management:
  Ensure that incoming tasks, projects and work streams are resourced efficiently, including the design and enforcement of traffic management processes. Act as a central escalation point for operational matters, addressing client concerns and project/team issues. Ensure productive utilization of allocated project resources by streamlining production processes and optimizing team size. Ensure resources are consistently reporting time so that actual burn can be measured against revenue per project, client and/or workstream.
• Reporting & Process Governance:
  Through the implementation of systems, obtain quantitative and qualitative data to perform a variety of reporting exercises such as profitability studies and team/individual utilization reports.

The essentials:

• Effective Communication:
  Communicate openly and constructively, expressing challenging views while maintaining respect for…