Senior Manager Quality Operations

Overview

Job Type: Regular. Rigor, discipline, and professionalism are essential to deliver sustainable results. People are at the heart of everything we do. We believe in working together, speaking honestly, taking ownership, and creating value in everything we deliver. Our culture is built on collaboration, accountability, and a shared commitment to growing stronger together. Joining the team means being part of an environment where people support each other and take pride in making a real impact.

The Senior Manager, Quality Operations – U.S role reports to the Director, Quality Operations (U.S. Operations) and provides technical and quality leadership to support the deployment, monitoring, and continuous improvement of quality systems across 3 to 5 manufacturing sites. This role is responsible for establishing and tracking quality performance indicators, managing food safety risks, improving first-pass quality, and ensuring compliance with customer and regulatory requirements.

The incumbent leads the development, implementation, and maintenance of robust quality programs and controls, and intervenes promptly in quality or food safety issues by overseeing investigations, corrective and preventive actions, and by ensuring clear, timely communication with plant leadership and the commercial quality function. The Senior Manager also plays a key role in fostering a strong quality culture by developing the competencies, autonomy, and succession of plant quality teams.

• Ensures the safety and compliance of products manufactured at assigned US sites (2 to 4 sites).
• Provide technical and quality expertise to the plant to prevent or react to quality-related trends and issues.
• Follow-up on quality objectives, projects and planned quality activities of the sites.
• Intervene in corrective action plans following internal and external audits (customers and government) at the plant.
• Act as the quality contact person for the plants with the Senior Director – Manufacturing Operations, QC and plant management, State and Federal Inspection Agencies representatives, Customers, Certifiers, and Global quality functions.
• Assess and intervene in the management of risks, trends, major projects, and the escalation and decision making that accompanies them.
• Support the implementation and standardization of quality programs and documentation (guidelines, procedures, instructions, records, codes, guides, etc.).
• Ensure that updating and standardization of quality systems are completed in accordance with changes such as validation, new equipment, processes, products or improvements.
• Lead assigned projects to implement new programs (e.g., global quality roadmap), improve quality performance, or address a specific or systemic issue.
• Ensure that the plants under the position responsibility meet the expected objectives and KPIs by identifying and addressing the needs to build capabilities.
• Follow-up and make periodic recommendations on the results and quality trends of the plants (e.g., quality alerts, CAPA closure, on-time maintenance, first pass quality).
• Participate in supervision and recruitment of plant quality resources reporting to the position through a functional link (matrix organization).
• Research and share industry best practices with sites under the position responsibility and work to standardize these practices across sites and collaborators.
• Identify, prepare and conduct required quality training (GMP, HACCP, GFSI, biosafety, washing and sanitation, equipment inspection, etc.).
• Maintain and develop knowledge to stay informed and current, and to ensure progression within the organization.
• Supervisory Responsibilities
  • Responsible for employee relations including work direction of employees, hiring, training, performance reviews, administering policies and procedures, disciplinary action, and compensation recommendations.
  • Directs implementation of departmental objectives, goals and policies.
  • Carry out supervisory responsibilities in accordance with the organization's policies, procedures and guidelines.
• Understand and adhere to Good Manufacturing Practices.
• Safety Protocol
  • Stop any observed unsafe acts and obey facility…