Executive Team Leader Service & Engagement; Assistant Manager Front End - Bemidji

Position: Executive Team Leader Service & Engagement (Assistant Manager Front End) - Bemidji
The pay range is $64,000.00 - $

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other

benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the skills and experience of:

* Guest service fundamentals and experience building, driving loyalty and managing a guest-first team culture across the store

* Guest engagement, problem solving and resolution of guest concerns

* Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

* Setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals

* Managing a team of hourly team members and leaders and creating Service and Engagement business strategies and goals

* Recruiting, selecting and talent management of hourly team members and leaders

As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

* Consistently delivers guest experience commitments

* Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition.

* Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful.

* Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors.

* Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.

* Partners across teams to create an easy, inspiring and friendly guest experience.

* Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard.

* Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.

* Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.

* Build a team of passionate and knowledgeable team who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards.

* Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks.

* Lead…