Shift Lead - PT

Job Summary

Black Rifle Coffee Company seeks to hire Shift Leads to assist the General Manager in executing store operations during scheduled shifts. As the Hourly Shift Lead, you will lead the team, ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean store environment.

• Deliver exceptional customer service
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Provide clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures and emphasize the customer experience
• Proactively respond to customer and store needs and escalates feedback & concerns to store management
• Prepare quality beverages and food products according to BRCC standards
• Follow health, safety and sanitation guidelines for all products
• Schedule and cover breaks and meals of floor staff
• Assist with other duties as directed by General Manager

• 3+ years experience in QSR, customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast‑paced environment
• Experience with cash handling and safety and security
• Demonstrated track record of coaching & developing others
• Competency in written & verbal communication
• Basic computer skills
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays)

• Regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard, and telephone
• Close vision required due to computer work
• Ability to hear and communicate through a headset
• Light to moderate lifting is required
• Moderate noise environment (business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area

BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.

All selected candidates will be required to submit to a pre‑employment background check.