Central Billing Specialist - II

POSITION SUMMARY

The Central Bill Specialist is responsible for managing accounts receivable for our HQ-managed Central Bill business customers. This role ensures timely collections by posting payments and following up on past due accounts. The Specialist is responsible for full-cycle accounts receivable processing, including account reconciliations, management of complex customer portfolios, and delivery of world-class customer service. Additionally, this role provides administrative support to Tire Centers, Fleet Representatives, and other departments to resolve billing discrepancies.

The Central Bill Specialist is responsible for managing accounts receivable for our HQ-managed Central Bill business customers. This role ensures timely collections by posting payments and following up on past due accounts. The Specialist is responsible for full-cycle accounts receivable processing, including account reconciliations, management of complex customer portfolios, and delivery of world-class customer service. Additionally, this role provides administrative support to Tire Centers, Fleet Representatives, and other departments to resolve billing discrepancies.

• Responsible for high-volume customer payment processing.
• Post payments received via Check, Credit Card, ACH, and EFT daily in the ERP system (Net Suite)
• Process large payment entries or multiple journal entries together via CSV upload in Net Suite
• Reconcile accounts with high-dollar and high-volume transactions to ensure payments are posted accurately
• Process Fleet payments and create their cash discount refund checks

• Monitor AR aging to ensure customer invoices are paid accurately and on time
• Independently conduct collection reviews via phone and email regarding outstanding invoices
• Proactively work with Customers and outside Fleet Representatives to resolve collection issues and maintain correct contact information
• Identify, investigate, and follow up on billing discrepancies and invoice rejections
• Review invoices for proper billing requirements
• Pull invoice copies and instruct stores on invoice corrections & rebills
• Enter invoices into the customer Fleet account websites for processing and monitor for payment

• Administer and manage complex/detailed customer accounts (e.g., large Fleet customers like WEX, ARI, and Element) that have detailed billing instructions
• Monitor fleet authorization sites (e.g., Auto Integrate, Partner Connect) to ensure invoices are entered properly and closed to complete the payment process
• Support Tire Center employees by providing instructions for invoicing, correcting billing errors, and walking them through steps for POs and Service Authorizations
• Research and clear finance charges, over/under payments, and short-paid invoices as appropriate
• Research and process customer refunds and correct email delivery failures for invoices/statements
• Create Road Service Statements for outside vendors (e.g., Kal Tire, Pete’s Road Service)
• Prepare check and remittance information files to be sent to Data Net

• Manage new customer onboarding and setup
• Ensure Customer account information, Accounts Payable contact information, billing locations, special instructions, and price lists are accurate and complete
• Complete updates or changes to account information as needed and close accounts as instructed

• Assist the Department Lead in training Specialists on Net Suite, Vantiv, Customer First, and AS400 (iSeries)
• Provide direction and support to Central Billing Specialists with large Fleet accounts
• Assist the Department Supervisor, Credit Manager, and Fleet Manager as needed

Educational/Experience Requirements:
High school diploma or GED

Required Technical Skills/Knowledge:
Moderate knowledge of Excel, and Google Sheets. Data entry skills with a high degree of accuracy and attention to detail. Good understanding of Tire Centers’ operational systems and advanced Net Suite skills.

General Knowledge and Abilities:
Strong…