Administrative Assistant

Position Title:
Administrative Assistant

Location: Bend, Oregon - In Person

Status: Full-Time

Benefits:
Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

At Shepherd's House Ministries, we believe in meeting people exactly where they are-with compassion, dignity, and grace. We offer food for the hungry, shelter for the homeless, and supportive programs for individuals facing life-controlling challenges. Our mission is to break cycles of pain by healing hearts and transforming lives.

We create grace-filled environments where every person is welcomed, valued, and encouraged to pursue meaningful life change at their own pace. Through supportive services, innovative programs, and a deeply caring team, we walk alongside each individual on their journey-reflecting the transformative love of God in all we do.

This position has a BFOQ to be faith aligned.

We are seeking a passionate and mission-driven Administrative Assistant to help expand the impact of Shepherd's House Ministries across all sites and advance this life-changing work.

Under the supervision of the Program Manager, the Administrative Assistant will proactively nurture, maintain, and support a safe and healing environment within The Shepherd's House Discipleship and Habilitation Community. This role will support both the Men's Center and Women's and Children's Center. This role provides high-level administrative support while contributing to a culture where grace, dignity, and personal transformation are fostered.

The Administrative Assistant serves as a key point of coordination for program operations, communication, scheduling, and administrative workflow.

Strategic Work Expectations:

• Shall strive for and embody honesty, compassion, forgiveness, mercy, gentleness, hospitality of spirit, and the deep love of Jesus in word and deed, leading with humility, compassion, and self-awareness.
• Will work towards having a teachable spirit and a willingness to learn.
• Collaborate in partnership with leadership, advisors and coworkers to contribute to and carry out the Program team's strategy and goals.

Technical Work Expectations:

• Provide timely administrative support to the Program Manager and Director, including calendar management and scheduling.
• Serve as a primary point of contact by answering calls, responding to inquiries, and routing messages with timely follow-up.
• Draft, edit, and distribute communications and program-related materials.
• Prepare meeting materials, coordinate logistics, attend meetings, and track follow-up actions.
• Plan and support events, program activities, and scheduling for classes and community engagements.
• Maintain organized, accurate, and confidential records and documentation in required systems.
• Anticipate needs and assist with research, special projects, and operational updates.
• Interact professionally with residents, guests, staff, volunteers, and community partners.
• Support program structure, safety, and a healing environment, including appropriate response to crisis situations.
• Participate in team meetings and trainings while upholding confidentiality, ethical standards, and organizational values; perform other duties as assigned.

Qualifications:

Education & Experience:

• High school diploma or equivalent required;
  Associate's degree or administrative training preferred.
• Prior experience working in shelters, residential programs, navigation centers, or mobile outreach settings
• Bilingual or multilingual abilities relevant to the communities served
• Strong interpersonal, communication, and organizational skills, with the ability to manage multiple priorities and a diverse caseload
• Ability to remain calm, professional, and solution-focused in high-stress or crisis situations, including use of de-escalation techniques
• Ability to work both independently and collaboratively within a multidisciplinary team environment
• Basic computer proficiency, including data entry, documentation, and email communication
• Ability to pass required background checks in accordance with organizational policy and applicable law
• Requires the ability to safely operate a personal and/or organization vehicle as part of regular job duties, including maintaining a valid driver's license, acceptable to the organization's insurance and meeting organizational driving requirements.

Spiritual & Professional Qualities:

• Ability to remain flexible and adapt well.
• Work well in a team environment and be able to accept input as well as supervisory guidance.
• Able and willing to interact with guests in a compassionate and respectful manner.
• Knowledgeable and empathetic to the needs of the poor and suffering.
• Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.

Working/Physical Conditions:

• Ability to sit, stand, walk, and move throughout facilities and community locations for extended periods
• Ability to transition frequently between administrative tasks (computer/data entry) and direct participant interaction
• Ability to bend, reach, stoop, and…