Library Specialist Public Services

Library Specialist Public Services Support

Position Title:

Library Specialist Public Services Support

Classification

Title:

Classified

Position Number: B66PD

Grade Level: 15

Starting Wage/Salary: $23.01 - $23.47/hr plus exceptional benefits. Wage placement is dependent on qualification and pay equity.

The Library Specialist – Public Services Support is responsible for the daily maintenance and circulation of the Library’s Technology Lending program, provides daily support for Circulation, serves as main liaison for the library’s delivery services to all branch campuses, and supports Reference services. Based on needs, is responsible for the library’s open or closing business hours, including weekends and evenings.

• Provides primary support and maintenance for the Library Technology Lending Program, in coordination with the Systems & Discovery Librarian. Makes recommendations for purchases and provides daily troubleshooting for the circulating technology equipment.
• Provides front desk customer service and backup support for Circulation.
• Works closely with the Head of Access Services assisting in hiring, training, and overall oversight of Work Study and Irregular Wage library staff.
• Processes additions to Course Reserves collection and communicates with faculty accordingly.
• In collaboration with the Head of Library Access Services and the Instruction & Outreach Librarian, provides support to our branch campuses in Redmond, Prineville, and Madras. This includes facilitation of delivery services to branch campuses and circulation support for branch campus staff.
• Supports the maintenance and creation of community patron accounts using Banner and the library’s Integrated Library System (ILS).
• Creates patron fines reports and assists with fines processing.
• Assists in shelving and collection maintenance projects, as needed.
• Maintains confidentiality of all patron records and transactions.
• Provides appropriate support in the absence of the Head of Library Access Services.
• Provides backup support for Interlibrary Loan (ILL) in the absence of Library Specialist-Interlibrary Loan.

• Provides public services support during hours when there are few other library staff in the Barber Library. When needed, ensures that the library facility is ready for opening or closing following appropriate procedures and policies. Reports service needs and communicates with the Head of Library Access Services on issues related to building access and use.
• Provides reference and research assistance at the circulation desk. Refers complex requests to appropriate librarian.
• Assists patrons using the Library’s workstations, which can include basic software questions (primarily Microsoft Office and other standard software). Supports basic troubleshooting for printing, scanning, microfilm use, wi-fi connectivity and other technology-related issues on the Library’s workstations.

• Participates in department meetings and trainings.
• Performs other essential duties as they pertain to the overall objective of the position.

• Possess excellent working skills with technology equipment.
• Ability to learn and develop expertise in using specialized library software programs (e.g., Alma ILS, Banner, etc.) for library circulation, fiscal transactions, reporting, or other purposes.
• Possess excellent organizational skills with attention to detail.
• Possess excellent interpersonal and communication skills.
• Possess a strong commitment to delivering exceptional service in support of the College’s and Library’s curriculum, values and goals.
• Ability to interpret library policies daily for patrons in regards to all aspects of public services, including but not limited to fines, lost materials, access to library materials and services, and library privileges.
• Ability to provide daily research support to patrons by evaluating the appropriateness of different library sources for their needs.
• Ability to use scanners, printers, microform machines and media hardware. Must be able to handle basic troubleshooting and problem solving.
• Have…