Administrative Support Technician, Health Services - On-Call

ABOUT THE DEPARTMENT

Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community-based settings.

This position is part of Administrative Services, which ensures DCHS has the facilities, resources, and support necessary to provide the highest quality of service to clients, customers, and the community through planning, consultation, implementation, analysis, and review.

Hear from staff about our workplace here.

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

This position works under general supervision in our Public and Behavioral Health Department front offices by providing administrative support to all of our programs. The Administrative Support Technician is the entry level in the administrative support job series, and responsibilities are generally of a limited to medium scope and typically require applying judgment, discretion, and initiative completing administrative support and customer service work assignments with intermediate computer and interpersonal skills.

The incumbent will work in a fast-paced, multitasking environment that includes frequent contact with clients who access our services in person, virtually through the computer, and on the phone.

Our office hours are Monday-Friday, 8:00am-5:00pm. The candidate selected for this position will be flexible in terms of their days and hours worked. The position is primarily based out of our Health Services Building location on Courtney Drive in Bend, but can expect to work at any of our clinics in La Pine, Redmond, or Bend, as dictated by business needs.

• Maintain high level of customer service and confidentiality while responding to requests for information and assistance from clients, visitors, and county employees in person, by phone, and by e-mail.
• Review documents with attention to detail for accuracy, completeness, and compliance with requirements.
• Enter data into computer software with speed and accuracy to maintain electronic records, files, and databases.
• Utilize Epic, an Electronic Health Records System, to enter and verify demographic information, check in clients, schedule and cancel appointments, and review charts for pertinent information necessary to best serve clients.
• Understand and follow policies and procedures within the scope of authority.

• Techniques in dealing with the public in a culturally sensitive way, maintaining the dignity and well-being of the public.
• General office procedures and the use of modern office equipment and software including spreadsheets, databases, and electronic mail.
• HIPAA regulations and procedures.

• Communicating collegially, in a professional and effective manner.
• Prioritizing, organizing, and carrying out assignments under basic supervision in a timely and professional manner, both independently as well as in a team setting.
• Understanding and explaining rules, regulations, codes, laws, and ordinances.
• Understanding a variety of technical instructions and program requirements.

* This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your  account for application status.

Review the full job description by clicking HERE.…