Administrative Support Technician, Health Services - On-Call

Administrative Support Technician

This position works under general supervision in our Public and Behavioral Health Department front offices by providing administrative support to all of our programs. The Administrative Support Technician is the entry level in the administrative support job series, and responsibilities are generally of a limited to medium scope and typically require applying judgment, discretion, and initiative completing administrative support and customer service work assignments with intermediate computer and interpersonal skills.

The incumbent will work in a fast-paced, multitasking environment that includes frequent contact with clients who access our services in person, virtually through the computer, and on the phone.

Our office hours are Monday-Friday, 8:00am-5:00pm. The candidate selected for this position will be flexible in terms of their days and hours worked. The position is primarily based out of our Health Services Building location on Courtney Drive in Bend, but can expect to work at any of our clinics in La Pine, Redmond, or Bend, as dictated by business needs.

Key responsibilities include maintaining high level of customer service and confidentiality while responding to requests for information and assistance from clients, visitors, and county employees in person, by phone, and by e-mail; reviewing documents with attention to detail for accuracy, completeness, and compliance with requirements; entering data into computer software with speed and accuracy to maintain electronic records, files, and databases;

utilizing Epic, an Electronic Health Records System, to enter and verify demographic information, check in clients, schedule and cancel appointments, and review charts for pertinent information necessary to best serve clients; and understanding and following policies and procedures within the scope of authority.

What you will bring includes knowledge of or experience with techniques in dealing with the public in a culturally sensitive way, maintaining the dignity and well-being of the public; general office procedures and the use of modern office equipment and software including spreadsheets, databases, and electronic mail; HIPAA regulations and procedures; communicating collegially, in a professional and effective manner; prioritizing, organizing, and carrying out assignments under basic supervision in a timely and professional manner, both independently as well as in a team setting;

understanding and explaining rules, regulations, codes, laws, and ordinances; and understanding a variety of technical instructions and program requirements.

Compensation is $25.1964 to $33.7656 per hour. There are no County benefits with this position. This position is available immediately.

Minimum qualifications include a high school diploma or GED equivalent; and two (2) years of administrative support experience; or any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.

Preferred qualifications include experience working with EHR software, specifically the EPIC/OCHIN platform; experience working in a healthcare setting; and bilingual in English and Spanish communication.

Necessary special requirements include driving, possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date; and dependable transportation and the ability to drive throughout Deschutes County in sometimes adverse weather conditions.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply - we welcome diverse perspectives and experiences.