Service Coordinator

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Pacifi Corp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

• Service Coordinator A – Has successfully completed all required training and evaluation segments.
• Service Coordinator B – Successfully completed required training and evaluation segments D and
  
  C.
• Service Coordinator C – Successfully completed required training and evaluation segment
  
  D.
• Service Coordinator D – Entry level position. Must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills as determined by the joint sub-committee. The determination of these qualifications will be done by test, and/or joint interviews as determined by the joint sub-committee.

Upgrades will not be made among Service Coordinators. Any clerical assignment may be given to each level of Service Coordinator, with training and evaluation segments used for advancement only. The Employee shall qualify as a Service Coordinator A in a maximum of twoyears, with the Company providing a minimum of fivemodules of training every eight months. In the event that management does not allow the employee to complete the fivemodules required for advancement, within an eightmonth period, the employee will automatically progress to the next level;

however, with the expectation that those modules will be completed in the future. Advancement to Service Coordinator A is not dependent on the posting of a Service Coordinator A position, but is a progression within classification.

Open Service Coordinator A positions will first be filled by the Senior Service Coordinator A bidder; second by the senior Service Coordinator B bidder; third by the senior Service Coordinator C bidder; fourth by the senior Service Coordinator D bidder before other employees. When no incumbent Service Coordinator bids on an open Service Coordinator position, the open position will be filled by the senior bidder that has met the qualifications developed by the joint sub-committee.

All Coordinators may continue to do Service Dispatching for Servicemen. No Coordinators shall be assigned supervisory responsibilities. In addition, there shall be no upgrades in these positions other than the normal progression from D to C, C to B and B to

A.

The successful candidate will be responsible for a variety of office related tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include:

• Manage emails, letters, packages, phones calls and other forms of correspondence.
• Process paperwork for internal or external use across various work groups.
• Organize and maintain project data to assist management with reporting requirements.
• Assist other service coordinators as needed to meet team objectives and deliverables.
• Extended work shifts during emergency operations.

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D, this is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test.

Applicant is expected to progress to a Service Coordinator A within twenty-four (24) months of accepting a Service Coordinator D position. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

• High School or GED equivalent.
• Two years customer service experience.
• Proficient with Microsoft office suite.
• Must be detail oriented with a demonstrated ability to multi-task.
• Successful in passing clerical aptitude testas well as atyping test at 30 WPM.
• Ability to clearly communicate in person, in writing and over the phone.

• Have three to five years of experience in…