Administrative Support Specialist, Parole & Probation

ABOUT THE DEPARTMENT:

The Community Justice Department, Adult Parole & Probation division assesses and considers public safety, accountability, and rehabilitation every day, with every decision. Our mission is to protect the public, uphold accountability, and facilitate pro-social thinking and behavior. Our vision is that people on community supervision find safety, stability, and purpose, and our staff thrive in a supportive and effective culture.

We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

This position works under general supervision in the Community Justice Department, Adult Parole & Probation division, by performing highly specialized administrative support duties to support parole and probation officers, specialists, and management. Problems encountered are often technical, requiring judgment and excellent problem-solving skills for entering information into computer database systems. This position has (or is in the vicinity of) regular in-person, or phone contact, with individuals on supervision (including those who may be potentially emotional, hostile, or angry), and victims, law enforcement officials, attorneys, and Community Justice Department staff.

The ideal candidate does well under pressure, is comfortable working in an open office setting, remains composed with frequent interruptions, likes to be busy, experiences a sense of accomplishment by doing detailed, accurate work, manages time efficiently, and can maintain personal emotional regulation in support of customer service and teamwork.

The typical schedule is Monday through Thursday, 7:00 a.m. to 5:30 p.m., the division’s current hours of operation. We are a small team and the candidate selected for this position will be deployed in one or both offices located in Bend and Redmond. Occasionally employees in this position are also temporarily deployed to work at the LaPine office depending on operational demands.

• In-Person Reception: Greeting, checking in, reviewing records, providing accurate public information disclosures.
• In-Person Client Intakes: Meeting with individuals on supervision for felony, or misdemeanor, crimes to review paperwork and answer questions, compiling and filling out appropriate paperwork, obtaining and processing client fingerprints, photographs, and occasionally collecting DNA (via buccal sample).
• Data Input and File Management: Reviewing and entering court, police reports, other legal documentation, and decisions into information systems, organizing and prioritizing incoming documentation, working with partners to obtain, correct (or share) documentation in a timely and accurate way.

Knowledge of or experience with:

• General office procedures and the use of standard office software and equipment.
• Data Entry, filing and retrieval, and record keeping.
• Professional and effective communication both verbally and in writing.
• Flexibility, versatility, resiliency, and responsivity in a changing and fast-paced working environment.
• Ability to read, understand, and follow statewide operating manuals and local standard operating…